Senior Administration Support Officer - Maternity
About The Position
This position is for a Senior Administration Officer within the newly established Maternity Department at Mater Hospital Springfield. The role involves providing administrative support to clinical staff, managing patient admissions, transfers, and discharges, and handling outpatient appointments and emergency presentations. The successful candidate will be part of a landmark moment in Queensland healthcare at a state-of-the-art facility that will meet the needs of the growing Greater Springfield region. This role requires a high level of discretion and confidentiality, as well as the ability to exercise judgment in problem-solving.
Requirements
- Highly experienced in providing medical administration support
- Highly developed time management and organisational skills
- Strong computer skills including competence in using Patient Administration systems (or the ability to quickly learn new systems)
- Knowledge of Health Funds
- Excellent customer service and interpersonal communication skills
- Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
Responsibilities
- Providing exceptional customer service to patients and clients
- Processing public and private patient admissions, transfers and discharges and the preparation of clinical forms
- Completing and interpreting online eligibility checks and relevant admission paperwork for private patients
- Management of outpatient appointments and emergency presentations through Pregnancy Assessment Centre
- Registration of all public and private births
- Providing administrative support to clinical staff
- Maintaining a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, maintaining accurate, current, and accessible files
- Exercising judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined
Benefits
- Access to not-for-profit salary packaging up to $15,900
- Access to many staff benefits
- Generous salary packaging options, including meal and entertainment benefits
- Access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation
- Unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Reduced prices at our campus cafés and coffee spots
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
