Senior Administration Support Officer - Emergency Department
About The Position
We are currently seeking passionate and experienced Senior Administration Officers to join our team in our newly established emergency department. We have multiple roles available across Full-Time, Part-Time and Casual. Based at our Springfield campus, this role will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield which opened early 2026. This state of the art facility will meet the needs of the growing Greater Springfield region. With a mix of public and private beds across ICU, maternity, emergency and medical, surgical services, it’s set to care for over 200,000 patients annually.
Requirements
- Ability to pick up shifts at short notice
- Demonstrated experience in senior administration within a healthcare or hospital setting
- Strong knowledge of patient admissions, billing, Medicare and private health insurance processes
- The ability to work rotating shifts across a 24/7 roster, including nights, weekends and public holidays
- High attention to detail and the ability to manage competing priorities in a fast-paced environment
- Experience using health information systems and intermediate Microsoft Office skills
- Excellent communication skills and a calm, professional approach under pressure
- A commitment to Mater’s mission, values and patient-centred care
Responsibilities
- Supporting ED operations across all major areas including triage, admissions and patient flow
- Accurately clerking patients and ensuring timely admission, transfer and discharge processes
- Managing Medicare and private health insurance details, including identifying Medicare-ineligible patients
- Processing patient payments and liaising with Finance to facilitate billing and reconciliation
- Providing front-of-house and ward-based administrative support within a 24/7 environment
- Maintaining high standards of data quality, confidentiality and compliance
- Working collaboratively with clinical and administrative colleagues to ensure full coverage of all rostered ED shifts
- Contributing to orientation and training during a comprehensive onboarding period
Benefits
- Access to not-for-profit salary packaging up to $15,900
- Generous salary packaging options, including meal and entertainment benefits
- Access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation
- Unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Reduced prices at our campus cafés and coffee spots
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
