Senior Accounts Receivable Specialist
About The Position
Infios, formerly Körber Supply Chain Software, is a leader in supply chain software solutions, dedicated to developing future technologies that streamline operations, reduce costs, and improve efficiency. The company aims to relentlessly make supply chains better for everyone. As a Senior Accounts Receivable Specialist, you will manage a portfolio of complex, high-value enterprise customer accounts across global SaaS operations. This role involves driving end-to-end collections, resolving escalated billing and payment disputes, collaborating cross-functionally with various teams, and serving as an Accounts Receivable subject-matter expert. You will also monitor AR metrics, contribute to process improvements, and support month-end and quarter-end close activities. Infios seeks individuals who are passionate, innovative, and committed to finding the best solutions, offering tools and opportunities for career growth and development within an inclusive workplace.
Requirements
- Associate’s or Bachelor’s degree in Business, Accounting, or a related field (preferred), or equivalent practical experience
- 5+ years of progressive Accounts Receivable or Order‑to‑Cash experience, including ownership of complex or enterprise customer accounts
- Strong understanding of accounting principles and advanced AR best practices
- Advanced ERP experience and strong Excel capabilities
- Demonstrated ability to independently manage high‑value or complex customer portfolios
- Proven experience resolving escalated billing, payment, and contract‑related disputes
- Strong cross‑functional partnership skills with Sales, Renewals, Legal, and Finance
- Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment
Nice To Haves
- Associate’s or Bachelor’s degree in Business, Accounting, or a related field
- NetSuite experience (preferred for ERP)
- Experience supporting SaaS, subscription, or contract‑based billing environments
Responsibilities
- Own a portfolio of complex, high‑value enterprise customer accounts across global SaaS operations
- Drive end‑to‑end collections, developing and executing strategic collection plans to reduce delinquencies and support healthy, predictable cash flow
- Lead resolution of escalated billing, payment, and contract‑related disputes, partnering cross‑functionally to resolve issues efficiently
- Collaborate closely with Sales, Renewals, Customer Success, Credit, Legal, and Finance teams on contract interpretation, invoicing accuracy, payment terms, and customer escalations
- Serve as the Accounts Receivable subject‑matter expert for complex SaaS billing scenarios, providing guidance on customer inquiries, dispute resolution strategies, and AR best practices
- Monitor AR aging, customer risk, and performance metrics, contributing directly to improvements in DSO, dispute resolution cycle time, and overall AR health
- Mentor and support junior AR team members, providing guidance on escalations, customer communication, and process execution
- Identify, recommend, and lead AR process improvements to enhance scalability, controls, efficiency, and consistency across the AR function
- Support month‑end and quarter‑end close activities, including account reconciliations, AR reporting, audit requests, and leadership inquiries
Benefits
- Tools and opportunities for career development
- Commitment to inclusion in the workplace
- Equal-opportunity employer
- Reasonable accommodations for individuals with disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
