Senior Accounts Receivable Specialist - Signing Bonus Available

Univar Solutions • Dublin, OH

9d • Hybrid

About The Position

The Senior Accounts Receivable Specialist manages high-volume, high-dollar strategic customer portfolios that require frequent customer interaction and advanced account support. The role is customer-facing and supports working capital goals by collecting past-due balances, reconciling accounts, applying cash and credit memos, and maintaining a positive customer experience. The specialist works with customers and internal business partners at all levels to identify issues, resolve account challenges, and prevent continued past-due receivables.

The role also serves as a subject matter expert for testing, documenting, and implementing enhancements; proactively reviews customer credit risk and recommends appropriate credit lines in accordance with policy; and helps ensure organizational policies and procedures are followed. The position is based in Dublin, Ohio, with in-office work three days per week.

Requirements

• 1–2 years of business-to-business or consumer collections, or business-to-business customer service experience is preferred.
• Demonstrated success resolving complex customer account issues, payment disputes, and reconciliation challenges.
• Ability to manage a high-volume workload in a fast-paced environment while meeting performance, productivity, and service objectives.
• Strong analytical, problem-solving, and communication skills, including the ability to influence timely resolution of outstanding receivables.
• Knowledge of and experience with Microsoft Office; intermediate to advanced Excel skills.
• Ability to manage workload to deadlines and maintain individual and team goals.
• Excellent negotiation skills and ability to build trust and confidence with customers, management, and peers.
• Ability to identify root-cause issues and propose solutions or next steps.
• Excellent spoken and written English communication skills.
• Understanding of collection principles and ability to reconcile credits and debits.
• Excellent customer-facing skills with internal and external stakeholders.
• Ability to collaborate and communicate effectively in a cross-functional team.
• Flexibility to adapt to changing priorities based on business needs.
• Ability to engage with and build relationships with sales teams.

Nice To Haves

• Experience with SAP or other ERP systems.
• Experience with Get Paid and Tableau.
• Knowledge and use of collections tools such as GetPaid or High Radius.

Responsibilities

• Manage all aspects of strategic customer accounts receivable, including collecting past-due balances, reconciling accounts, and applying on-account cash and credit memos to support timely payment.
• Maintain aged receivables and bad debt at a minimum while providing a positive customer experience.
• Build and maintain customer relationships through meetings, detailed reconciliations, and information sharing.
• Collaborate with commercial leaders and the Credit team, escalating potential credit holds due to risk or communication issues.
• Serve as a subject matter expert by assisting with testing, documentation, and implementation of enhancements.
• Analyze information and communicate with the supervisor to determine next steps.
• Mitigate customer risk through proactive account reviews and by reviewing credit and setting appropriate credit lines in accordance with policies and procedures.
• Ensure policies and procedures are followed in support of organizational requirements.
• Assist with training new and current team members.
• Perform other related duties as required or requested.

Benefits

• Signing bonus eligibility.
• Total Rewards package with market-aligned pay and incentives and a diverse benefits offering supporting physical, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed