Senior Accounts Receivable Analyst

AppDirect • Calgary, AB

3d

About The Position

AppDirect is seeking a detail-oriented and analytically driven Senior Accounts Receivable Analyst. This role operates at the intersection of financial operations and actionable insight, requiring a deep understanding of the end-to-end accounts receivable lifecycle and a data-driven mindset. The analyst will be comfortable navigating large datasets in tools like Excel or Google Sheets, surfacing trends, and communicating complex financial findings clearly to leadership. Collaboration across teams, ownership of work, and a drive for continuous improvement are key. The role requires strong communication skills in both French and English and a high level of integrity.

The Senior AR Analyst will own and oversee the end-to-end accounts receivable and cash lifecycle for IT Cloud, an AppDirect Company. This includes expanded accountability for cash forecasting, variance/flux analytical insights, and transactional AR execution (Credits, Cash, Collections). The role requires a detailed view to proactively identify issues impacting cash flow, DSO, and revenue accuracy, and to drive continuous improvement across IT Cloud revenue processes. Success depends on strong analytical judgment, comfort with large datasets, and the ability to translate data into clear, actionable recommendations for Finance and Revenue leadership.

Requirements

• Bachelor’s degree in Accounting, Finance, or related field (or equivalent practical experience).
• 4+ years of progressive experience in accounts receivable, collections, cash application, or AR accounting.
• Strong proficiency in ERP systems (NetSuite) and intermediate to advanced Excel or Google Sheets.
• Solid understanding of general ledger accounting, reconciliations, journal entries, and cash flow concepts.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proven ability to manage multiple priorities in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills (French & English) for engaging customers and internal stakeholders.
• Experience documenting processes, and driving operational improvements.
• High level of integrity and discretion when handling sensitive financial information.

Responsibilities

• Own the end-to-end accounts receivable lifecycle, including complex cash application (as needed), collections, refunds, write-offs, credit memos, reconciliations, and issue resolution.
• Ensure accurate three-way reconciliation between NetSuite, bank activity, and marketplace data; investigate variances, identify root causes, and recommend corrective actions related to overpayments, short payments, refunds, and chargebacks.
• Identify and mitigate revenue leakage risks, including billing gaps, disputes, unapplied cash, credit exposure, and delayed collections.
• Partner cross-functionally with Account Management, Sales, Customer Success, and Finance to resolve disputes, manage credits, lift holds, and support timely cash collection while maintaining strong customer relationships.
• Own AR and cash application process documentation and SOPs, identifying opportunities for efficiency, automation, and control improvements.
• Own AR-related inputs into monthly cash flow forecasts, including expected collections, risk adjustments, and variance analysis versus prior forecasts.
• Generate, analyze, and interpret AR Aging, DSO, and key AR KPIs, identifying trends in customer payment behavior and exposure across customer segments.
• Proactively identify accounts at risk of delinquency or credit limit exposure and recommend preventive or corrective actions, including partnership with sales teams on suspension progression and 3rd party collection needs.
• Support the development and enhancement of Finance and AR reporting, including bad debt, credit exposure, churn-related impacts, and credit memo analysis.
• Provide regular updates, insights, and recommendations to Finance and Revenue leadership related to cash flow, collections performance, and AR risk.
• Clearly communicate risks, variances, and proposed actions, supported by data and analysis.
• Escalate overdue, high-risk, or unusual AR issues with clear context and recommended next steps.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior