Senior Account Sales Representative

Charter Communications • Indianapolis, IN

2d

About The Position

The Senior Account Sales Representative acquires new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50 or more doors through door-to-door sales of Spectrum connectivity services. The representative uses a consultative sales approach to understand customer needs and achieve assigned sales performance targets. The role also generates incremental revenue by adding Spectrum services for existing customers. The posting describes a competitive base salary and incentives that can bring top performers’ total compensation to over $100,000 a year, as well as free and discounted Spectrum internet, TV, and mobile services.

Requirements

• High school diploma or equivalent work experience.
• At least 1 year of sales or customer service experience.
• Valid driver's license with a satisfactory driving record within company-required standards.

Nice To Haves

• At least 2 years of sales or relevant work experience.
• Understanding of communications technologies and data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Proven success in sales, prospecting, or cold calling.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Conduct door-to-door outreach in non-bulk MDU properties with 50 or more doors to acquire new residential customers.
• Generate incremental revenue from existing customers by adding Spectrum services within assigned properties.
• Respond to customer problems and complaints according to company policy, using appropriate tools and resources, and follow through to resolution.
• Maintain knowledge of competitors’ activities, pricing, and offers in the assigned territory, and inform the supervisor or manager about changing competitive programs or marketing directions.
• Attend and contribute to sales meetings and training programs; apply learning and feedback to improve sales results.
• Complete sales documentation, including dispositions, sales orders, and sales reporting, accurately and within required timeframes and quality guidelines.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary and sales incentives; top performers can earn total compensation of over $100,000 a year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED