Senior Account Sales Representative

Charter Communications • Hudson, OH

4d • Onsite

About The Position

The Senior Account Sales Representative acquires new residential customers for Spectrum’s connectivity services in assigned non-bulk multi-dwelling unit (MDU) properties with 50 or more doors. Using a consultative, door-to-door sales approach, the representative identifies customer needs and works to meet assigned sales performance targets. The role also generates additional revenue by selling new or additional Spectrum services to existing customers in the assigned properties. Compensation includes a competitive base salary and incentives; top performers may earn total compensation of more than $100,000 per year. Spectrum also offers free and discounted internet, TV, and mobile services.

Requirements

• High school diploma or equivalent work experience.
• At least 1 year of experience in sales or customer service.
• Valid driver’s license and a satisfactory driving record within company-required standards.

Nice To Haves

• At least 2 years of sales or relevant work experience.
• Understanding of communications technologies and data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Proven success in sales, prospecting, or cold calling.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Conduct door-to-door outreach in non-bulk MDU properties with 50 or more doors to acquire new residential customers.
• Generate incremental revenue from existing customers by adding Spectrum services within assigned properties.
• Respond to customer problems and complaints according to company policy, use appropriate tools and resources, and follow through to ensure issues are resolved satisfactorily.
• Maintain knowledge of competitors’ activities, pricing, and offers in the assigned territory, and inform the supervisor or manager about changes in competitive programs or marketing directions.
• Attend and contribute to sales meetings and training programs, applying learning and feedback to improve sales results.
• Complete sales documentation accurately and within required timeframes, including dispositions, sales orders, and sales reporting, in accordance with quality-control guidelines.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary and incentives; top performers may earn total compensation of more than $100,000 per year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED