Senior Account Sales Representative

Charter Communications • Overland Park, KS

2d

About The Position

The Senior Account Sales Representative acquires new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50 or more doors through door-to-door sales of Spectrum connectivity services. The role uses a consultative sales approach to understand customer needs, meet assigned sales performance targets, and increase customer penetration within the assigned portfolio. The representative also generates revenue by adding Spectrum services for existing customers.

The position involves responding to customer issues, monitoring competitors’ activities and offers, participating in sales meetings and training, completing sales documentation, and collecting and accounting for funds according to company policies. Approximately 80% of the work is outdoors, walking door-to-door and lifting up to 20 pounds in varying weather. Work hours may vary and include evenings, weekends, split days off, and holidays.

Requirements

• High school diploma or equivalent work experience.
• At least 1 year of sales or customer service experience.
• Valid driver's license and a driving record that meets company standards.
• Ability to work variable hours, including evenings, weekends, split days off, and holidays.
• Ability to spend approximately 80% of work time outdoors walking door-to-door and to lift up to 20 pounds in various weather.

Nice To Haves

• At least 2 years of sales or relevant work experience.
• Understanding of communications technologies and data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Proven success in sales, prospecting, or cold calling.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Conduct door-to-door outreach in non-bulk MDU properties with 50 or more doors to acquire new residential customers.
• Generate incremental revenue from existing customers by adding Spectrum services within assigned properties.
• Respond to customer problems and complaints according to company policy, use appropriate tools and resources, and follow through to resolution.
• Maintain knowledge of competitors’ activities, pricing, and offers in the assigned territory, and inform a supervisor or manager of changes.
• Attend and contribute to sales meetings and training programs, and apply learning and feedback to improve sales results.
• Complete sales documentation, including dispositions, sales orders, and sales reporting, according to quality-control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary.
• Incentives that can bring top performers to total compensation of over $100,000 a year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED