Senior Account Sales Representative

Charter Communications • Summerville, SC

4d

About The Position

The Senior Account Sales Representative acquires new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50 or more doors. The role uses door-to-door, consultative sales of Spectrum connectivity services to meet customer needs and achieve assigned sales performance targets. It also generates additional revenue from existing customers by selling additional Spectrum services. The position offers a competitive base salary and incentives; top performers may earn total compensation exceeding $100,000 per year. Employees can also receive free and discounted Spectrum internet, TV, and mobile services.

Requirements

• High school diploma or equivalent work experience.
• At least 1 year of sales or customer service experience.
• Valid driver's license and a satisfactory driving record within company standards.
• Ability to work variable hours, including evenings, weekends, split days off, and holidays.
• Ability to spend approximately 80% of work time outdoors walking door-to-door and lift up to 20 pounds in various weather.

Nice To Haves

• At least 2 years of sales or relevant work experience.
• Understanding of communications technologies and data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Proven success in sales, prospecting, or cold calling.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Conduct door-to-door outreach in non-bulk MDU properties with 50 or more doors to acquire new residential customers.
• Generate incremental revenue from existing customers by adding Spectrum services within assigned properties.
• Respond to customer problems and complaints according to company policy, using appropriate tools and resources, and follow through to ensure satisfactory resolution.
• Maintain knowledge of competitors’ activities, pricing, and offers in the assigned territory, and inform the supervisor or manager about changes to competitive programs or marketing directions.
• Attend and contribute to sales meetings and training programs, applying learning and feedback to improve sales results.
• Complete sales documentation accurately, including dispositions, sales orders, and sales reporting, in line with quality-control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary and sales incentives; top performers may earn total compensation exceeding $100,000 per year.
• Free and discounted Spectrum internet, TV, and mobile services.
• Long-term career development opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED