Senior Account Representative - Air/Ocean Import

GEODIS•Atlanta, GA

About The Position

The Senior Account Representative – Air/Ocean Import serves as the customer service liaison between GEODIS and its customers. The role supports import shipments by coordinating with customers, carriers, vendors, overseas agents, internal teams, suppliers, service providers, and production offices. It selects carriers and routing according to shipment characteristics or customer requirements, arranges bookings, processes shipment information and documentation, and maintains accurate shipment records in the Cargowise system. The representative also converts and verifies shipment weights and volumes, calculates rates and price conversions, performs profit-and-loss analysis, assists customers with questions and shipment tracking, and completes invoicing accurately within company time requirements. The position ensures timely, accurate shipment data entry, supports warehouse instructions and shipment handling, and promptly responds to email and telephone inquiries.

Requirements

Intermediate proficiency in AS400 and Cargowise.
At least 3 years of experience in customs brokerage, importation or exportation of goods, or an equivalent combination of education and experience.
Familiarity with potential client systems, including ERP systems, TMS and WMS applications, and other software solutions common in the logistics industry.
Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint, and Excel.
Excellent written and oral communication skills and a demonstrated ability to develop relationships with a range of internal and external customers.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to solve practical problems and handle a variety of concrete variables where only limited standardization exists.
Ability to apply common-sense understanding to carry out instructions provided in written, oral, or diagram form.

Responsibilities

Serve as the customer service liaison between GEODIS and customers.
Select appropriate carriers and routing based on shipment characteristics or customer requirements.
Process documents and information requests received from GEODIS.
Open files and enter notes, information, and document requests in the Cargowise system.
Send information and document requests to company employees, suppliers, service providers, or overseas production offices as needed.
Communicate about issues with specified offices, departments, teams, customers, carriers, and vendors.
File document requests, correspondence, and documents under the applicable shipping number.
Coordinate shipping details with overseas agents.
Convert and verify shipment weight and volume.
Calculate rates and price conversions and perform profit-and-loss analysis.
Assist customers with questions, complaints, requests, and shipment tracking and tracing.
Complete invoicing requirements accurately and within company DETI time requirements.
Enter shipment data accurately and promptly in accordance with company IRIS requirements, maintaining a minimum 95% accuracy level.
Arrange bookings with airlines, ocean carriers, and/or trucking companies; review documentation and issue documents to meet government and carrier regulations.
Instruct warehouse staff to build and deliver shipments against pick lists and manifests to support profitability.
Answer email and telephone calls promptly and politely.

Benefits

Access wages early through the Rain financial wellness app.
Free telemedical access to doctors and therapists through First Stop Health beginning on the first day of employment.
Health, dental, and vision insurance after 30 days of employment.
401(k) match.
Paid maternity and parental leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.