Senior Account Representative - Air/Ocean Import

GEODIS Career•Atlanta, GA

About The Position

The Senior Account Representative serves as the customer service liaison between GEODIS and its customers for air and ocean import shipments. The role coordinates shipment details with overseas agents and internal teams, selects carriers and routing, processes shipment information and documents, and supports customers with inquiries and shipment tracking. It also handles shipment data accuracy, invoicing, rate and price conversions, and profitability analysis while coordinating bookings and documentation with carriers and warehouse staff.

Requirements

Intermediate proficiency in AS400 and Cargowise.
At least 3 years of experience in customs brokerage, importation, or exportation of goods, or an equivalent combination of education and experience.
Familiarity with potential client systems, including ERP systems, TMS and WMS applications, and other software solutions common in the logistics industry.
Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint, and Excel.
Excellent written and oral communication skills and a proven ability to develop relationships with a range of internal and external customers.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.

Responsibilities

Serve as the customer service liaison between GEODIS and customers.
Select appropriate carriers and routing based on shipment characteristics or customer requirements.
Process documents and information requests received from GEODIS.
Open files and enter notes, information, and document requests in the Cargowise system.
Send information and document requests to company employees, suppliers, service providers, or overseas production offices as needed.
Communicate with offices, departments, teams, customers, carriers, and vendors about issues.
File document requests, correspondence, and documents under the applicable shipping number.
Coordinate shipping details with overseas agents.
Convert and verify shipment weight and volume.
Calculate rates and price conversions, and conduct profit and loss analysis.
Assist customers with questions, complaints, requests, tracking, and tracing.
Complete invoicing accurately and within company DETI time requirements.
Enter shipment data elements accurately and on time in accordance with company IRIS requirements, maintaining at least 95% accuracy.
Arrange bookings with airlines, ocean carriers, and/or trucking companies; review documentation and issue documents to meet government and carrier regulations.
Instruct warehouse staff to build and deliver shipments against pick lists and manifests to support profitability.
Answer email and telephone calls promptly and politely.

Benefits

Access wages early through the Rain financial wellness app.
Free telemedical access to doctors and therapists through First Stop Health, available on the first day of employment.
Health, dental, and vision insurance after 30 days of employment.
401(k) match.
Paid maternity and parental leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.