Senior Account Manager

MiQ•Los Angeles, CA

About The Position

MiQ is seeking a Senior Account Manager to protect and grow client relationships across a portfolio of advertisers. The role focuses on growing existing business by delivering high-quality client service, presenting strategic insights, and maintaining operational excellence across top accounts. The Senior Account Manager works collaboratively with sales, trading, product, and analytics teams on well-known brands, and contributes to client retention, account growth, and the development of new solutions. The position includes managing campaign performance and client communications, identifying opportunities to expand business and product usage, coordinating campaign launches and reporting, and troubleshooting challenges with internal teams. The Senior Account Manager also contributes to internal initiatives, shares client feedback with Product, supports junior team members, and acts as a trusted advisor by staying informed about clients and their industries. The role is based in Los Angeles or San Francisco. MiQ describes its workplace as an open office with a casual work atmosphere and emphasizes inclusion and diversity.

Requirements

At least 4–6 years of advertising technology and/or media planning experience; programmatic experience is highly preferred.
Experience working with Tier 1 agencies and direct clients.
Commercial experience servicing advertisers to a high standard and growing one-time deals into strategic partnerships, measured through revenue and/or business-line growth.
Strong presentation skills and the ability to turn data points into a compelling media story.
Proficiency with Google Campaign Manager, Sizmek MDX, Salesforce, and Atlassian (JIRA).
Expertise with the Microsoft Office Suite.
Alignment with MiQ’s core values: Passion, Determination, Unity, Agility, and Courage.
A competitive, winning mentality and a vision to grow a career as the company scales.

Nice To Haves

Experience with Tag Management Systems.

Responsibilities

Create and present insight reports that connect campaign performance and MiQ data to clients’ business challenges.
Identify incremental opportunities, grow accounts, develop new solutions, and recommend additional products to expand channels.
Manage a portfolio of clients and partner with the Trading team to ensure campaigns perform and pace as intended.
Implement campaign optimizations with the Trading team and deliver client reporting and optimization commentary.
Forecast incremental business across the account portfolio.
Develop client plans and strategies to support retention and growth.
Lead internal pod syncs and client status calls to keep stakeholders informed of current needs.
Confirm launch information is received using the provided checklist and troubleshoot campaign challenges with the team.
Schedule ongoing client and team check-ins, and ensure timely delivery of reporting and ad hoc requests.
Collaborate with internal teams to encourage thought leadership and diversification of MiQ products.
Share client needs and proposed enhancements with the Product team and serve as a client advocate.
Support the development of junior team members.
Contribute to initiatives that affect the broader National AM team.
Build relationships with client stakeholders, attend meetings in person when possible, and complete AM-related trainings and accreditation modules.
Work with cross-functional commercial team members to deliver custom client solutions and upsell to clients.
Attend weekly pod syncs and regional Board client-performance review meetings, communicating updates and next steps.
Explain strategy and optimizations to internal and external partners, and communicate MiQ’s approach and trading expertise to clients.
Support Sales by taking the lead on communications with existing clients and handling internal tasks that allow Sales to spend more time in-market.
Develop existing client business with the Account Management department and Commercial pod, and coach junior team members in strategic skills.
Stay informed about client companies and industries by reading company news and industry trades and attending earnings calls.