Senior Account Manager

Zip•San Francisco, CA

10d

About The Position

Zip is an AI platform for enterprise procurement that helps companies coordinate procurement across teams, tools, and suppliers. The Senior Account Manager serves as a trusted advisor, product consultant, and closer, helping customers realize value and achieve efficient, value-based renewals and upsells. The role works with Customer Success to monitor account health, identify customer needs, and guide deals to closure. It also involves demonstrating how Zip addresses customers’ current needs while considering the future product roadmap, and contributing to team culture and sales best practices at an early-stage, high-growth company. The Senior Account Manager negotiates renewal contracts, develops mutually beneficial strategies that maximize contract value and strengthen customer relationships, keeps management informed about renewal status, escalates issues when needed, and manages customers on multi-year contracts to support value realization. The role requires developing deep knowledge of the Zip platform and procurement market, using sales intelligence and engagement tools to manage deal cycles and bring on new customers, and helping shape the company’s sales processes as they evolve.

Requirements

At least 4 years of technology SaaS experience.
Experience selling to procurement, finance, or legal teams.
Experience driving customer retention and adoption of a SaaS product for enterprise accounts.
Customer management skills, including sales, account management, and customer service.
Self-driven and able to maintain strong performance without external motivation.
Organized, efficient with time, and an excellent communicator.
Experience using tools such as Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach.
Willingness to go the extra mile to help customers, the company, the team, and oneself succeed.

Responsibilities

Partner with the Customer Success team to monitor health scorecards, identify customer needs, and guide deals to closure.
Demonstrate Zip’s value by solving customers’ current pain points while considering the future product roadmap.
Contribute to team culture and share best practices within the organization.
Negotiate all facets of renewal contracts.
Develop win/win negotiation strategies that maximize contract value while enhancing customer relationships and the value customers realize from Zip.
Engage the broader Zip team to provide management with regular, accurate renewal-status updates and escalate when needed.
Manage current customers on multi-year contracts to ensure customer value realization.
Learn the Zip platform and become ready to demonstrate it to customers.
Develop expertise in the procurement market.
Use sales intelligence and engagement solutions to prospect, manage deal cycles, and bring on new customers.
Help shape the sales process as the company grows.