Senior Account Manager
About The Position
This role is responsible for establishing, developing, and maintaining strong client relationships through a combination of technical and business skills. The Senior Account Manager will be expected to foster team unity, clearly define and execute client initiative objectives and strategies, and manage the implementation of service tools. A key aspect of the role involves understanding client processes and applications, communicating product requirements, and maintaining accurate inventory data. The position requires developing strategic viewpoints, managing multiple projects concurrently to ensure timely and high-quality delivery, and overseeing new product launches. The Senior Account Manager will interface with clients and third parties, proactively promote solutions, analyze client trends to provide added value, and recommend operational improvements. Hosting Quarterly Business Reviews and performing other assigned duties are also part of the role.
Requirements
- Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
- At least 5 years in account management or warehousing in the pharmaceutical industry.
- Excellent computer skills.
- Good mathematical ability, excellent organizational, communication, and interpersonal skills.
- Demonstrate critical thinking.
- Ability to learn quickly.
- Interest to work in a fast-paced environment.
- Attention to detail and organization.
- Strong verbal and written communication skills.
- Effective relationship building.
Nice To Haves
- Experience with warehouse or supply chain environments.
- Understanding of supply chain transportation.
- Ability to complete invoices and conduct/track analytics related to Client performance.
- Professional phone etiquette.
- Advanced public speaking and presentation skills.
- Clear and Professional diction in English.
Responsibilities
- Responsible for the establishment, development, and maintenance of the relationship with each client.
- Establish high-level Client relationships by way of technical and business skills/competencies and situational fluency.
- Encourage/demonstrate unity behind team/agency decisions made.
- Clearly establish objectives/priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies.
- Manage the implementation and adoption of service tools (systems and processes).
- Understand Client processes and applications as well as communicate Client technology product requirements.
- Understand the client’s product line and accurately maintain their inventory with integrity.
- Develop and articulate initial points of view relative to strategic, creative and media alternatives, and make decisions that reflect “layers” of thought — balance enthusiasm, insight, caution and discretion.
- Handle multiple projects/clients proactively to ensure projects are delivered on time, within budget and reflective of the company’s quality standards.
- Manage new product launches.
- Interface with Client personnel and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
- Promote solutions ahead of issues.
- Develop client trend analysis and look to provide value.
- Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
- Host Client Quarterly Business Review.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
