Senior Account Manager

Northern

6d•$80,000 - $110,000•Hybrid

About The Position

Northern is seeking a highly motivated Senior Account Manager to join their Account Management team. This role will serve as the digital transformation lead and trusted strategic partner for a diverse portfolio of enterprise clients across commercial (retail, professional services, manufacturing, pharma, finance) and public sectors (government and adjacent, healthcare, higher education, nonprofit). The Senior Account Manager will own multi-year roadmaps, value realization, and executive alignment, while driving year-over-year revenue expansion through renewals, upsell/cross-sell, new solution adoption, and expanded services. Responsibilities include leading end-to-end strategic account management, building and managing C-suite relationships, running QBRs/ABRs, creating data-driven account plans and forecasts, and shaping complex solutions through discovery, scoping, proposals/SOWs, RFPs, pricing, and negotiations. The role also involves partnering across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget. The ideal candidate is proactive, commercially minded, possesses executive presence, strategic thinking, and actionable insight, and thrives in a fast-paced consulting environment. Experience with Adobe Experience Cloud (AEM/Adobe Commerce) and Acquia/Drupal is strongly preferred. This role has quarterly revenue targets and high autonomy, involving onboarding new clients, expanding existing relationships, and collaborating with PMO, Delivery, Sales, and partner alliances. Full-time remote work is available nationally, with the option for remote, hybrid, or in-office workspace through the Connected Workplace Program.

Requirements

6+ years of consultative sales, business development , or revenue-focused account management in an integrated marketing, digital, or creative agency.
Consistent success growing existing client relationships and meeting/exceeding revenue targets through strategic account management.
Familiarity with Adobe Experience Manager/Adobe Commerce, Drupal, and WordPress
Degree in marketing, communications, advertising, PR, or business, or commensurate experience with measurable results in strategic account management and revenue growth.
Track record managing client relationships across commercial (retail, professional services, manufacturing, pharmaceuticals, finance) and public service (government and government-adjacent, healthcare, higher education, nonprofit) sectors.
Experience leading strategic account planning , executive stakeholder engagement , and QBR/ABR presentations .
Ability to manage complex projects , budgets , and client expectations with professionalism.
Skilled in leading persuasive pitch presentations , contract negotiations , and RFP responses; shaping and closing complex solutions.
Experience delivering and supporting digital marketing and analytics solutions that drive measurable business results.
Excellent relationship management skills, with strong listening, empathy, and clear communication.
Ability to travel within North America; valid passport required.

Nice To Haves

Experience with Adobe Experience Cloud (AEM/Adobe Commerce) and Acquia/Drupal is strongly preferred

Responsibilities

Serve as the client’s digital transformation lead and trusted strategic partner —owning the multi‑year roadmap, value realization, governance, and executive alignment.
Own account growth and P&L outcomes: drive YoY revenue expansion via retention, renewals, upsell/cross‑sell, new solution adoption, and expanded services; build data‑driven account plans, pipeline, and forecasts.
Build and manage executive stakeholder relationships ; lead strategic conversations and position Northern as a long‑term transformation partner vs. transactional vendor.
Develop strategic engagement plans informed by industry trends, platform roadmaps, and analytics; translate insights into initiatives that advance digital maturity and measurable business outcomes.
Lead solution shaping and commercial negotiations: discovery, scoping, proposals/SOWs, pricing, contracting; own RFP responses and persuasive pitch presentations to shape and close complex solutions.
Conduct QBRs/ABRs to report on KPIs/ROI, align on roadmap priorities, and inform next‑phase growth initiatives.
Partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes.
Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions.
Collaborate with internal teams and partner ecosystems/alliances to introduce new capabilities, co‑sell, and accelerate client outcomes.
Lead client onboarding and transition to delivery —securing budget approvals and ensuring seamless integration into agency workflows and governance.
Partner with business development on pre‑sales enablement, client education, use cases, and solution positioning.
Mentor colleagues, share best practices, and foster a collaborative, high‑performance team culture.