Account Manager, Senior

AMERICAN HERITAGE LENDING LLC• US,

7d•$76,000 - $90,000•Remote

About The Position

The Third-Party Origination (TPO) Account Manager, Senior is responsible for managing and optimizing the company’s pricing and promotion strategies to drive profitability through increased margins and loan volume. This role focuses on maximizing the value of trade promotion investments while developing and maintaining strong relationships with existing clients and high-level Account Executives. In addition to managing loans submitted by third-party originators, the Senior Account Manager proactively oversees pipeline management to ensure loans progress efficiently from file receipt through closing, maintaining turn times of 21 days or less. The role includes advanced responsibility for condition authority, including clearing conditions across multiple credit authority levels while ensuring a high standard of quality and compliance. The Senior Account Manager also supports training initiatives and the development of training documentation to promote consistency, efficiency, and operational excellence across the team.

Requirements

Added requirements related to credit and condition authority, JR underwriting authority, training and mentorship responsibilities, maintaining disciplined turn times, and supporting efficient clear-to-close execution.
Strong analytical, problem solving and decision-making skills to effectively resolve complex issues.
Demonstrate excellent written/verbal communications skills with all levels of the organization.
Superior customer service skills area must.
Knowledge of mortgage lending, including mortgage laws, procedures, and regulations.
Strong ability to work independently and as a team player.
Strong attention to detail and excellent research abilities.
Strong ability to organize, prioritize and multi-task.
Ability to think critically and respond to the time-sensitive needs of the client.
Initiative, drive, self-motivation, good judgment, and commitment to assuming roles of increasing responsibility.
Experience with MS Office and Excel.

Responsibilities

Condition authority / clearing conditions / clear-to-close enablement
Driving turn times to 21 days or less
Training Account Managers + maintaining training documentation/job aids
Instrumental partnership with high-level Account Executives
High-quality standard for production and conditions cleared
Provides support via inbound and outbound telephone calls and email in an efficient and professional manner.
Provides proactive review of client’s pipelines in order to expedite loans through the process, increasing overall pull-through ratio. Communicate regularly with client and Account Executive regarding status of the file and any outstanding conditions needed.
Provides direction and training to clients on operational policies and procedures.
Applies experienced problem-solving techniques to successfully address and resolve any issues for both internal and external clients to continuously improve processes and provide a competitive advantage through relational interaction and operational excellence.
Enhances client relationships by proactively identifying and assisting with client issues regarding loan commitments, registrations, delivery, and final documentation, by working with internal team members to address issues through internal processes, facilitate exceptional communication and provide solutions for the client.
Provides support by reviewing loan submissions to verify the accuracy and completeness of the documentation and data.
Maintains and updates loan application information within the loan origination software and other applications.
Gathers all required documentation prior to closing and resubmits for final approval.
Verifies the data collected, analyzes, and determines whether it meets guidelines or if additional documentation is required; documents communication through the conversation log; ensures application follows underwriting policies; investor; and RESPA guidelines.
Completes final evaluation and analysis of completed application packages and submits eligible files for underwriting approval specifying any applicable conditions.
Notates denial or withdrawal status in LOS and submits to adverse desk for review.
Assists with onboarding of new clients and facilitating new client orientation calls to train on technology, systems, and procedures. Monitor inquiries to proactively identify training opportunities both for individual clients and other clients as trends reveal.
Works closely with Account Executive and Sales Management in developing growth strategies and increase market share opportunities.