Senior Account Manager
About The Position
The Senior Account Manager is responsible for establishing, developing, and maintaining relationships with clients. This role involves building high-level client relationships through technical and business skills, ensuring alignment behind team decisions, and clearly defining objectives and strategies for client initiatives. The position also includes managing the implementation of service tools, understanding client processes and product lines, and developing strategic recommendations. The Senior Account Manager will handle multiple projects proactively, manage new product launches, interface with clients and third parties, promote solutions, develop client trend analyses, recommend operational improvements, and host Quarterly Business Reviews. Other duties as assigned.
Requirements
- Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
- At least 5 years in account management or warehousing in the pharmaceutical industry.
- Excellent computer skills.
- Good mathematical ability.
- Excellent organizational, communication, and interpersonal skills.
- Critical thinking.
- Ability to learn quickly.
- Interest to work in a fast-paced environment.
- Attention to detail and organization.
- Strong verbal and written communication skills.
- Effective relationship building.
- Deftly navigate through ERP system – Tecsys Elite, Cognos.
- Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
- Experience with warehouse or supply chain environments.
- Understanding of supply chain transportation.
- Ability to complete invoices and conduct/track analytics related to Client performance.
- Professional phone etiquette.
- Advanced public speaking and presentation skills.
- Excellent verbal and written communication skills.
- Clear and Professional diction in English.
- Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
- Must have a valid driver’s license.
Nice To Haves
- Must be able to travel up to 25%.
Responsibilities
- Establish, develop, and maintain the relationship with each client.
- Establish high-level Client relationships by way of technical and business skills/competencies and situational fluency.
- Encourage/demonstrate unity behind team/agency decisions made.
- Clearly establish objectives/priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies.
- Manage the implementation and adoption of service tools (systems and processes).
- Understand Client processes and applications as well as communicate Client technology product requirements.
- Understand the client’s product line and accurately maintain their inventory with integrity.
- Develop and articulate initial points of view relative to strategic, creative and media alternatives, and make decisions that reflect “layers” of thought — balance enthusiasm, insight, caution and discretion.
- Handle multiple projects/clients proactively to ensure projects are delivered on time, within budget and reflective of the company’s quality standards.
- Manage new product launches.
- Interface with Client personnel and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
- Promote solutions ahead of issues.
- Develop client trend analysis and look to provide value.
- Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
- Host Client Quarterly Business Review.
- Other duties as assigned.
Benefits
- Reasonable accommodations are available for individuals with disabilities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
