Senior Account Manager

Delta Dental • Centennial, CO

3d • Hybrid

About The Position

The Senior Account Manager is responsible for managing a defined portfolio of approximately fifty large group transactional employer accounts while partnering closely with an Account Executive or Senior Account Executive to support a broader, more complex book of business. This role plays a critical part in delivering strong execution across renewals, service coordination, and client support, directly contributing to client satisfaction, retention, and operational balance within the Client Strategy Team.

Requirements

• Graduate from an accredited college or university with a Bachelor’s degree in business, health administration, finance, or a related field, or an equivalent combination of relevant education and experience is required.
• 5+ years of experience in employee benefits, insurance, or account management.
• Active Colorado Producer License required, or ability to obtain and maintain licensure within 6 months as a condition of employment.
• A valid driver’s license, clean driving record, and Colorado-compliant vehicle insurance are required.
• Demonstrated experience supporting group renewals and managing ongoing client relationships.
• Deep knowledge of the employee benefits landscape, including dental and ancillary products, with the ability to apply that knowledge to renewal execution and client decision-making.
• Strong analytical skills with the ability to interpret underwriting results, utilization data, and service metrics and translate findings into clear, actionable insights for internal partners, clients, and brokers.
• Highly effective written and verbal communication skills, with the ability to influence, collaborate, and build credibility with clients, brokers, consultants, and cross-functional internal teams.
• Demonstrated ability to manage complex workloads, including both owned and shared account responsibilities, while maintaining strong organization, prioritization, and attention to detail.
• Advanced problem-solving and service recovery skills, including experience managing escalations, assessing risk, and driving resolution through effective internal coordination and sound judgment.
• Strong proficiency in customer service, including the ability to effectively address client needs, resolve issues, and provide a positive and supportive experience.
• Independent problem solving, critical thinking, research and analytical skills; able to interpret data/reports and effectively communicate impacts to Account Managers and clients.
• Solid organizational, facilitation and time management skills; proactive and outcome oriented.
• High level of integrity and discretion in handling confidential information.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Ability to work independently and collaboratively in a team environment.
• Strong proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and the ability to quickly learn and effectively utilize internal systems, tools, and reporting platforms.

Responsibilities

• Own and manage a defined portfolio of approximately fifty large group transactional employer accounts, ensuring consistent execution, accuracy, and service quality.
• Serve as the primary account lead for assigned accounts, including end-to-end coordination of renewals and ongoing service delivery.
• Partner closely with an Account Executive or Senior Account Executive to support larger, more complex client relationships and ensure alignment across shared accounts.
• Prepare, analyze, and deliver renewal and stewardship materials that translate financial, utilization, and service data into clear, actionable insights for clients, brokers, and internal stakeholders.
• Coordinate cross-functional internal teams to ensure timely implementation of plan changes, accurate issue resolution, and a consistent client experience.
• Monitor service performance, utilization trends, and renewal activity to identify potential risks, proactively address issues, and escalate concerns as appropriate.
• Respond to renewal-related benchmarking requests, consultant inquiries, and client-specific analyses in a timely and accurate manner.
• Provide guidance, collaboration, and informal mentorship to Account Managers through shared work, knowledge transfer, and day-to-day partnership.
• Adhere to Client Strategy and Underwriting processes, metrics, and accountability expectations.
• Communicate DDCO’s value proposition clearly and consistently, adapting key differentiators to the needs of specific audiences.
• Craft tailored messages that highlight DDCO's strengths and benefits and deliver these messages effectively to various stakeholders.
• Perform additional related duties as assigned to support client outcomes and team effectiveness.
• Support teams in making data-driven decisions by providing timely and accurate data insights.
• Suggest and proactively implement new methods for data analysis and interpretation, driving continuous improvement and innovation.
• Become familiar with and follow DDCO-wide and department-specific policies, standard operating procedures and the DDCO Core Values; seek assistance from management when clarification or assistance is needed.
• Assist others as requested.

Benefits

• 23 days of PTO
• 11 paid holidays
• 6 paid illness days
• Three affordable medical health plans
• Fantastic dental insurance plan
• Vision and hearing plan
• 401(k) match with immediate vesting
• Supplemental retirement savings plan
• Company-paid life insurance, short-term disability, and long-term disability policies
• Wellness program
• Tuition reimbursement
• ECO Passes for team members (we are near a light rail station!)
• Paid volunteer time off
• Internet and phone allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior