Senior Account Manager

Pointr•Boston, MA

4d•$120,000 - $150,000•Hybrid

About The Position

Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always looking for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. We’re looking for a Senior Account Manager to join the Events & Tradeshows team. This role owns strategic enterprise customer relationships and serves as a trusted advisor to customers throughout their journey with Pointr. You will partner closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth. This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes.

Requirements

6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
Experience supporting renewals, expansions, and customer growth initiatives.
Strong understanding of customer value, commercial outcomes, and account strategy.
Excellent communication and relationship-building skills.
Ability to collaborate effectively across technical, commercial, and operational teams.
Strong organizational skills with the ability to manage multiple priorities.
Professional fluency in English, both written and verbal.

Nice To Haves

Experience in enterprise SaaS, location technology, events, hospitality, or venue technology.
Experience managing complex customer implementations or multi-team delivery environments.
Familiarity with CRM, customer success, and project management platforms such as Monday or Jira.
Bachelor’s degree preferred or equivalent professional experience.

Responsibilities

Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success.
Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
Develop account strategies that align customer goals with Pointr’s solutions and capabilities.
Build compelling value narratives by connecting product adoption and outcomes to business impact.
Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities.
Lead executive business reviews and strategic account discussions with senior stakeholders.
Proactively identify account risks and develop action plans to improve customer health.
Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences.
Partner with internal stakeholders to ensure successful delivery and continued customer growth.