Senior Account Manager

Cartamundi East Longmeadow LLC•Dallas, TX

6d•Onsite

About The Position

Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different. We are seeking an experienced Account Management Senior to consistently deliver the best customer experience for Cartamundi clients.

Requirements

Minimally a bachelor’s degree in Business Management or related field.
Minimum 8 to 10 years of experience in manufacturing Account Management.
Strong analytical, communication, and negotiation skills
Bilingual (English & Japanese) Spanish is a plus
Potential Travel: 30% to 60% (domestic and international)

Responsibilities

Lead and develop the Account Management team to consistently deliver a best-in-class customer experience while achieving profitable growth aligned with Cartamundi objectives.
Own overall customer portfolio performance, including revenue, margin, service levels, and long-term account health across all assigned accounts.
Establish strategic account plans for key customers, identifying growth opportunities, risk mitigation strategies, and margin improvement initiatives.
Coach and mentor Account Managers on customer engagement, problem-solving, negotiation, and decision-making to strengthen team capability and consistency.
Oversee customer escalation management, ensuring timely resolution of complex issues while protecting customer relationships and Cartamundi profitability.
Drive alignment between customer expectations and operational capabilities, partnering cross-functionally with operations, finance, supply chain, and production leadership.
Ensure excellence in RFQ and pricing strategy, guiding the team on accurate, competitive, and margin-focused quotations.
Own forecasting accuracy and demand visibility, ensuring reliable inputs into production planning, raw materials and financial projections.
Lead KPI performance management, analyzing key metrics (service, delivery, margin, efficiency) and driving continuous improvement initiatives across accounts.
Deliver executive-level reporting and insights, translating data into actionable strategies for senior leadership and key stakeholders.
Act as the voice of the customer at a strategic level, influencing product, service, and operational decisions to enhance competitive positioning.
Standardize and optimize account management processes, tools, and best practices to drive efficiency, scalability, and consistency across the team.
Partner with Sales and Business Development to support new business opportunities, account expansion, and contract negotiations.
Ensure strong cross-functional collaboration, reinforcing a culture of accountability and teamwork aligned with Cartamundi KPIs and priorities.
Drive a culture of ownership, accountability, and continuous improvement within the Account Management organization.