Senior Account Manager

Evolution Health Group•Pearl River, NY

12d•Onsite

About The Position

The Senior Account Manager is responsible for the day-to-day execution of work on assigned accounts, serving as the primary point of contact for project communication between the client and the internal team. This role requires a thorough understanding of project scope, timelines, and budgets, as well as strong leadership and communication skills to manage client relationships and internal workflows.

Requirements

Bachelor’s Degree required.
4-5 years of medical communications agency experience required.
Effective time-management skills.
Impeccable organization skills.
Ability to multi-task and adapt quickly to changes.
Strong interpersonal and communication skills – ability to clearly communicate in an articulate, straightforward, and engaging manner.
Fluent in agency process, including job routing and traffic procedures, to ensure quality control at all stages of the project.
Detail-oriented with a “take ownership” attitude.
Ability to work independently and manage communications across all organizational levels.
Able to work independently, but also amenable to specific direction and guidance.
Comfortable leading client calls and directing execution of tactics.
Proactive, solutions-oriented approach to client management – ability to stay a step ahead of client’s requests.
Ability to work in a fast-paced work environment.

Nice To Haves

Experience preferably within the pharmaceutical/medical communication area.

Responsibilities

Manage the day-to-day project development and serve as the agency contact for project communication and deliverable submission.
Lead or co-lead client meetings, including status and review sessions, and provide on-site management for events-based projects.
Serve as the main point of contact and liaison with client stakeholders, KOLs, and client agency partners.
Clearly communicate client needs, proactively drive next steps, and keep the Account Director informed of potential delays or rework.
Provide regular updates to the Account Director on project progress, potential issues, client concerns, and scope creep.
Review client status agendas and minutes before client submission to ensure clarity on next steps and timing.
Maintain a thorough working knowledge of client submission processes and compliance systems, and support training for Project Managers and Coordinators.
Ensure quality control by reviewing all routed work and checking changes against client/review comments.
Provide mentorship and training to Project Managers and Coordinators.
Drive and reinforce agency SOPs, identify best practices, and share them among the team and peers.
Liaise with shared services to communicate project information, updates, and next steps for accurate status reporting and workflow planning.
Collaborate with medical leads to ensure appropriate content direction on deliverables.
Conduct project kick-off meetings to communicate project specs, agree on timelines, and provide client materials for reference.
Work closely with the Project Manager on prioritizing project milestones and deadlines.
Complete timesheets on a regular and timely basis.
Identify opportunities for expanding work on assigned accounts by understanding Evolution's core products and service offerings.
Participate in brainstorming sessions to develop ideas for growing and enhancing Evolution’s programs and service offerings.
Obtain and track external vendor estimates against budget, monitor actuals vs. estimates, and report potential overages to the Account Director.
Reconcile projects upon completion.