Senior Account Manager

Inriver•Chicago, IL

2d•$140,000 - $160,000

About The Position

Inriver is hiring a Senior Account Manager in the United States to retain and grow a portfolio of its customers. The role builds and maintains customer relationships to support continued and expanded business and customer satisfaction. It requires up to 25% travel for customer meetings, onsite engagements, industry events, and internal team gatherings.

Requirements

5–10 years of experience in enterprise account management or business development at a SaaS company.
Experience with strategic account planning techniques.
Familiarity with PIM, DAM, MDM, or broader eCommerce ecosystem solutions.
Experience using a CRM to support account planning.
Business English proficiency.
University, college, or equivalent degree.
Excellent communication skills, including developing value propositions, active listening, and storytelling.
Excellent presentation skills, including the ability to present dynamically through storytelling.
Ability to promote knowledge sharing and collaborative behaviors.
Curiosity and willingness to learn new things.
Experience writing, executing, and reporting on business plans.

Responsibilities

Build trusted advisory relationships with customer stakeholders and partners at both tactical and strategic levels.
Serve as the point of contact for customer matters and coordinate with cross-functional teams to support customer success.
Grow committed ARR from the existing customer base.
Retain existing business while identifying and qualifying short- and long-term business opportunities.
Work with the Customer Success team to ensure customers are satisfied and receive value from Inriver’s solutions.
Keep customers updated on Inriver capabilities and align those capabilities with current and potential use cases.
Prepare proposals and presentations for audiences at all levels, lead negotiations, coordinate complex decision-making processes, and overcome objections.
Use account planning to position Inriver for success and support forecasting and goal setting.