Senior Account Manager, VaaS (Vault-as-a-Service)

Collectors • Jersey City, NJ

1d • $110,000 - $156,000

About The Position

Collectors is hiring a Senior Account Manager for its Vault-as-a-Service (VaaS) program. VaaS enables marketplaces, live-commerce apps, pack and break platforms, games and fantasy apps, fintechs, and retailers to use PSA Vault APIs for card storage, ownership transfers, and fulfillment. The program launched in 2026, with new partners signing most weeks.

The role owns Collectors’ largest and most complex VaaS partners from contract signature through launch, growth, and renewal, and is accountable for each account’s revenue and retention. The starting portfolio is set upon joining and is rebalanced quarterly based on workload. Partners may be new to collectibles and may have deep API integrations, custom terms, and executive sponsors.

The Senior Account Manager reports to the General Manager, VaaS. Remote and hybrid candidates may be considered, but employees living within a one-hour commute of a Collectors office are required to work onsite most of the time. The position collaborates with Account Management, Business Development, VaaS Product and Engineering, Vault Operations, PSA Offers, Legal, and Finance. It is not responsible for prospecting or closing new partners, billing and collections, or directly fixing operational issues, but it does own invoice accuracy and partner communications on issues. The role requires reading API documentation and working through webhook and sandbox issues with partner engineers.

Success is measured by net and gross revenue retention, time from signature to first revenue, expansion revenue, forecast accuracy, SLA performance and repeat escalations, and overdue receivables. The salary range is $110,000–$156,000; the role may also be eligible for bonuses, commissions, or other compensation. Candidates must be authorized to work in the United States.

Requirements

• At least 7 years of experience in B2B or enterprise account management, partner management, SaaS/API implementation, or 3PL account management.
• Demonstrated ownership of revenue and renewals for a portfolio of complex accounts, with measurable results.
• Hands-on experience taking multiple API-integrated partners from contract signature to launch, including complex integrations with fixed launch dates.
• Ability to read API documentation and discuss technical problems with engineers.
• Proficiency with AI tools such as Claude or ChatGPT for work such as account research, usage analysis, and drafting QBR materials; must verify and revise AI output, exercise independent judgment, and not send unchecked AI-generated work.
• Authorization to work in the United States.

Nice To Haves

• Experience with logistics or warehouse operations, including throughput, shipping, and SLAs.
• Experience in collectibles, marketplaces, or payments.
• Knowledge of how breaks, packs, and grading work.
• Experience building account-management processes from scratch, including playbooks, health scores, and CRM processes.

Responsibilities

• Join the final stage of deals to confirm deliverability, take accounts from Business Development at signature, manage handoffs, and lead onboarding with Product and Technology through partner launch.
• Own revenue for each account, including storage, fulfillment, usage fees, and partner buying and selling on PSA Offers; manage renewals and expansion within pricing guidelines and escalate exceptions to the General Manager.
• Maintain an account plan and health score for every partner.
• Track account pricing, minimums, SLAs, and launch commitments; hold both parties to agreed terms and work with Legal on contract amendments.
• Translate partner launch calendars and campaigns into volume forecasts for Vault Operations so it can plan staffing for intake, imaging, and fulfillment.
• Own partner-side issue triage, updates, and SLA tracking; coordinate with Vault Operations, Product, and Support to ensure issues are resolved and partners are informed.
• Lead quarterly business reviews with partner leadership.
• Bring partner feedback into the VaaS roadmap, documentation, and pricing.
• When capacity allows, support Business Development on late-stage large deals through solution design, feasibility assessment, and onboarding plans.
• Own invoice accuracy and intervene when an account falls behind on payment.
• Read API documentation and work with partner engineers on webhooks and sandbox issues.
• During the first 30 days, learn the vault process end to end, meet Vault Operations and VaaS engineers, and take over the account portfolio with a handoff for each account.
• During days 31–60, build account plans and health scores, send an initial volume forecast to Vault Operations, and get at least one signed partner live.
• During days 61–90, run initial quarterly business reviews, resolve a recurring issue across partners, and own the portfolio’s renewal and expansion pipeline.
• Maintain partner Slack channels and weekly syncs, coordinate launch readiness with engineers, review forecasts and SLAs with Vault Operations, handle commercial work, record account notes in the CRM, and provide a weekly update to the General Manager.

Benefits

• Medical, dental, and vision insurance enrollment for full-time employees.
• Fertility, commuter, and educational assistance benefits for full-time employees.
• 401(k) matching plan.
• Flexible time off for salaried employees.
• Ten company-paid holidays for regular, full-time employees.
• Discounts on select grading services for approved submissions.
• Flexible schedules offered by many teams, with varying shifts and accommodation of employee needs.
• Employee celebrations, holiday events, and team-building activities.
• The role may be eligible for bonuses, commissions, or other forms of compensation; details are available from the recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed