Account Manager, VaaS (Vault-as-a-Service)
About The Position
Collectors is seeking an Account Manager for its Vault-as-a-Service (VaaS) program. The role manages a large book of smaller and newer partners, bringing them live quickly using a standard onboarding playbook, maintaining partner health, and identifying accounts ready to grow. The Account Manager is accountable for the revenue and retention of each account and reports to the General Manager, VaaS. VaaS enables marketplaces, live-commerce apps, pack and break platforms, games and fantasy apps, fintechs, and retailers to use PSA Vault APIs for card storage, ownership transfers, and shipping without operating their own warehouse. The position manages partners on standard pricing, including new partners until they scale. The starting book is assigned at hire and rebalanced quarterly. Remote or hybrid candidates may be considered; employees living within a one-hour commute of a company office are required to work onsite most of the time. The Account Manager owns standard partner launches, onboarding materials, account revenue and renewals, partner health scoring, contract-term adherence, launch and campaign forecasting, partner communications during escalations, and account handoffs to Senior Account Managers when partners outgrow the standard tier. The role also provides coverage for Senior Account Managers during absences and peak periods. It does not own prospecting or closing new partners, billing and collections, operational issue resolution, or custom deals. During the first 90 days, the new hire will learn the vault process, shadow Senior Account Managers, take over an assigned book, launch initial partners using the standard playbook, score partner health, improve onboarding materials or documentation, and identify accounts ready to move up a tier. Success is measured by launches per quarter and time to first revenue, net and gross revenue retention, accounts moved up a tier, and overdue receivables.
Requirements
- 3–5 years of experience in account management, customer success, partner operations, or SaaS onboarding.
- Experience managing a high-volume book of B2B accounts, with dozens of accounts at once.
- Clear writing skills and comfort with technical documentation and basic API concepts.
- Ability to identify early signs that a partner is ready to grow or likely to leave.
- Skilled use of AI tools such as Claude, ChatGPT, or similar for research, data analysis, and drafting; must review, correct, and take responsibility for AI-assisted work.
- Authorization to work in the United States.
Nice To Haves
- Experience in marketplaces, logistics, or collectibles.
- Interest in the collectibles hobby and how collectors buy, sell, and hold items.
Responsibilities
- Take accounts from Business Development handoff at signature through launch using the standard onboarding playbook and minimizing custom work.
- Improve onboarding processes, self-service materials, and partner documentation to reduce launch time.
- Own revenue, renewals, and expansion for assigned accounts within standard pricing, and maintain a health score for every partner.
- Understand and uphold account pricing, minimums, and service-level agreements.
- Flag partner launches and campaigns to Vault Operations in advance and provide volume estimates.
- Manage the partner side of escalations by triaging issues, providing updates, tracking SLA timelines, and keeping partners informed until issues are resolved.
- Hand accounts that outgrow the standard tier to a Senior Account Manager with an account plan.
- Cover Senior Account Managers’ accounts during absences and peak periods.
- Maintain account notes in the CRM and provide a weekly update to the General Manager.
- Own invoice accuracy and step in when an account falls behind, while Finance remains responsible for billing and collections.
Benefits
- Medical, dental, and vision insurance for eligible full-time employees.
- Fertility, commuter, and educational assistance benefits for eligible full-time employees.
- 401(k) matching plan.
- Flexible time off for salaried employees.
- Ten company-paid holidays for regular, full-time employees.
- Discounts on select grading services for approved submissions.
- Flexible schedules offered by many teams, with varying shifts.
- Team celebrations, holiday events, and team-building activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
