Senior Account Manager, Mirakl Platform - Boston

Mirakl - AMER•Boston, MA

4d•$210,000 - $266,000•Onsite

About The Position

Mirakl is hiring a Senior Account Manager for its AMER/LATAM Platform Account Management team. The role is based in Boston, Massachusetts, and requires working onsite in the Boston office four days per week. The team manages strategic enterprise customers across the United States and Latin America in partnership with Sales, Customer Success, Finance, RevOps, and Legal. The Senior Account Manager owns a portfolio of 25–30 strategic enterprise accounts, balancing growth potential with attrition risk. The role focuses on retaining and expanding platform customers, leading renewals and negotiations, growing contract value, and building long-term commercial relationships. Success is measured by retention, renewal ACV growth, incremental product adoption, and durable closed deals. The role requires managing the full renewal process, developing commercial strategies, and maintaining a 120-day pipeline forecast. Compensation is an estimated annual on-target earnings range of $210,000–$266,000, including base salary and variable compensation.

Requirements

At least 8 years of experience in SaaS Sales, Account Management, or Renewals in an enterprise environment.
Proven record of closing complex, multi-year deals and consistently exceeding revenue targets.
Ability to negotiate and influence at the CXO level while balancing commercial outcomes with customer relationship health.
Strong financial and operational acumen applied to forecasting, deal structuring, and renewal strategy.
Bachelor’s degree.
Enterprise contract negotiation and renewal management skills.
Executive-level communication and stakeholder influence.
Pipeline forecasting and Salesforce CRM management skills.
Cross-functional collaboration skills, including with Customer Success, Finance, Legal, and RevOps.
Data-driven decision-making and commercial modeling skills.
Fluent English.

Nice To Haves

Professional proficiency in Spanish.

Responsibilities

Own and grow a portfolio of 25–30 strategic enterprise accounts, driving renewals, upsells, and expansion opportunities to exceed annual quota.
Develop and execute win/win negotiation strategies that protect and grow contract value and reinforce Mirakl’s position as a strategic partner at the CXO level.
Collaborate with Customer Success, Finance, RevOps, and Legal to turn data into commercial action and address risk before it leads to churn.
Manage the full renewals process, identifying customer needs, clearing roadblocks, and closing renewals on time.
Maintain a 120-day pipeline forecast and provide leadership with visibility to support timely decisions.
Retain and strengthen customer relationships, grow renewal ACV, and drive incremental product adoption.