Senior Account Manager

Jabil • Boston, MA

4d

About The Position

Responsible for developing and maintaining customer accounts with the objective of maximizing revenue in line with the Company’s long- and short-term strategic objectives. The role maintains and develops a profitable customer portfolio, understands customer business requirements, responds to sales enquiries, and procures products in accordance with customer requirements and Company guidelines. It works with internal teams and global business units to optimize service, growth, customer satisfaction, and sales opportunities; resolves customer and supplier issues; and represents the Company to customers and prospective customers. The position also involves identifying business opportunities and market trends, monitoring competitor activity, completing sales administration, maintaining customer records, preparing account plans, and attending customer meetings and industry events as required.

Responsibilities

• Maintain and develop a profitable customer portfolio through appropriate propositions and ethical sales methods.
• Understand customers’ business requirements.
• Respond to and follow up on sales enquiries using appropriate methods.
• Procure products in accordance with customer requirements and Company guidelines.
• Liaise internally to optimize service quality, business growth, and customer satisfaction.
• Work internally to resolve issues involving customers and suppliers, including financial issues when required.
• Attend and present at customer meetings, representing the Company professionally.
• Identify and report market and customer trends.
• Identify and qualify new business opportunities.
• Present and promote the Company to prospective customers professionally.
• Observe competitor activity and gather intelligence.
• Liaise with global business units to maximize Company sales opportunities.
• Complete sales administration to a high standard and in a timely manner.
• Maintain and update the customer database.
• Conduct and report account-planning strategies when required.
• Attend industry functions when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed