Senior Account Manager - Key Equipment Finance

KeyBank • Albany, NY

1d • Hybrid

About The Position

The Senior Account Manager within Key Equipment Finance (KEF) provides high-quality operational support and customer service to internal and external customers and supports sales teams that deliver equipment financing solutions across multiple business groups. The role is independently responsible for technical operations and client service during onboarding and closing of equipment financing transactions, including complex, specialty-asset, and long-duration construction financing. It involves frequent collaboration with sales, credit, asset management, pricing, tax, booking and account maintenance, legal, vendors, suppliers, external counsel, financial institutions, and clients. Client interaction is a key part of mitigating operational and compliance risk. The Senior Account Manager works with Transaction Cycle Management managers to ensure work is processed on time and issues are escalated promptly. The role requires expertise in KEF financing products, deal structures, accounting principles, collateral, and documentation, as well as effective communication, time management, organization, attention to detail, and the ability to perform in a fast-paced environment and meet tight closing timeframes. The position may work in a mobile environment where appropriate, while Key prioritizes in-office presence.

Depending on the business group supported, the Senior Account Manager prepares and reviews financing documentation, coordinates transaction approvals and closing activities, exercises delegated authority within established guidelines, and helps ensure transactions follow credit, pricing, product, compliance, tax, and risk policies. The role also supports billing and collections, performs customer verification and fraud-prevention activities, identifies and escalates risks, contributes to process improvements and quality audits, and may provide training and subject-matter guidance to team members.

Requirements

• Bachelor’s degree in Business, Economics, or Finance, or equivalent work experience.
• At least 7 years of experience documenting financing transactions, or at least 10 years of other financial services experience.
• Strong technical expertise in equipment financing products, operational documentation, pricing models, collateral perfection, sales/property tax rules, and pre-booking system entries.
• Demonstrated ability to collaborate and work effectively in a team environment.
• Ability to work in a fast-paced environment and self-prioritize assignments.
• Proficiency with business systems and tools, such as nCino, Salesforce, Aspire, DocuSign, and Microsoft tools.
• Ability to organize information, recommend solutions, communicate, and collaborate with peers and managers.
• Strong interpersonal, verbal, and written communication skills.
• Experience leading and participating in project teams outside normal day-to-day activities.
• Ability to multitask and perform at a high level across multiple complex transactions involving multiple functional areas.
• Ability to mentor junior team members and create and manage applicable training plans, including status and results reporting.
• Self-starter who can take initiative and proceed within policy and procedure guidelines without management direction.
• Experience analyzing business issues and generating recommendations, action items, and follow-up.
• Ability to work independently and as part of a team, manage time and priorities, and perform under pressure.
• Ability to synthesize significant amounts of information, analyze funding events, identify red flags, and communicate analysis at an appropriate level of detail.
• Strong attention to detail, integrity, adaptability, organization, problem-solving, and interpersonal skills.

Responsibilities

• Prepare and review equipment finance documentation packages in accordance with credit approvals, KEF policies, procedures, and risk management practices.
• Use broad working knowledge of Credit, Pricing, Sales/Property Tax, Asset Management, Legal, and Booking/Account Maintenance to move transactions toward closing.
• Exercise delegated prerelease, documentation, and funding authority within Schedule of Authority guidelines, up to $7,500,000, ensuring applicable pricing, structure, product, asset, credit/underwriting, compliance, and tax requirements are met.
• Proactively communicate transaction status, pending items, and next steps to Sales, sources, and borrowers to support timely completion of financing transactions.
• Support billing processes and work with customers to resolve overdue bills and collect payments.
• Ensure required customer verification procedures are completed before funding, or obtain approved exceptions, to help minimize fraud losses.
• Review, reconcile, and audit equipment finance transaction information; understand and apply financing products; create and review applicable documentation; coordinate document negotiations and approvals; and support accurate, timely booking and funding.
• Manage escrow accounts and vendor/borrower reporting requirements, review third-party lease documentation, and perform fraud-prevention activities including borrower and payment verification.
• Recognize potential structure, credit, and documentation risks, and escalate issues to appropriate individuals or departments.
• Work with Transaction Cycle Management managers to ensure timely processing and prompt escalation of issues.
• Provide direction, training, and mentoring to team members when serving as a subject matter expert; create and manage applicable training plans and report training status and results.
• Assist with process improvement and efficiency initiatives within KEF.
• Perform daily and monthly audits as part of the departmental Quality Assurance initiative.
• Complete other duties, special projects, and reports as assigned.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• A list of benefits for which the position is eligible is available through the employer; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior