Future Opening: Senior Account Manager

Coveo • New York, NY

5d

About The Position

Coveo is building a pipeline of candidates for a Senior Enterprise Account Manager to grow its AI solutions in the US market. The role manages existing large, global strategic accounts across industries and oversees the full sales cycle. The account manager develops strategies to expand customer relationships, increase revenue, and continually deliver value and satisfaction through Coveo’s AI Platform. They focus on customer business outcomes, navigate complex global accounts, and work with C-suite and senior IT and digital leaders.

This position suits an ambitious, customer-focused sales professional who thrives in a fast-paced, innovative environment and is passionate about AI and building customer relationships. Coveo is not currently hiring for this role, but may contact candidates whose experience and expertise stand out.

Requirements

• At least 6 years of experience exceeding sales quotas and expanding existing customer accounts in software or SaaS.
• Experience selling innovative technologies and introducing new concepts such as AI, Big Data, or Cloud to global enterprise accounts.
• Comfort selling to C-suite executives, CIOs, senior IT executives, and senior line-of-business executives.
• Strong enterprise account management approach, aligning solutions with customer strategies to drive expansion.
• Quota-carrying experience expanding existing named accounts while maintaining high customer satisfaction and retention.
• Ability to build and manage a strong portfolio pipeline and strategically advance opportunities through the sales cycle.
• Strong business acumen and ability to navigate global, complex accounts.
• Passion for customer outcomes, relationship-building, and AI solutions.

Nice To Haves

• MEDDPICC certification.

Responsibilities

• Manage a portfolio of existing enterprise customers as the primary point of contact, owning customer relationships throughout the engagement.
• Leverage existing relationships and build new relationships with C-level executives in target accounts, establishing trust and credibility as a trusted advisor.
• Create and maintain strategic account plans aligned with customer business objectives to expand customer value, grow revenue, and support retention.
• Negotiate and close complex global deals while navigating intricate procurement processes.
• Collaborate with internal stakeholders to develop compelling strategies based on client needs while maximizing company value.
• Work with customer success, marketing, product, renewals, and customer support teams to align strategies and ensure client satisfaction.
• Communicate client needs and feedback to internal teams to support product improvement, customer satisfaction, and innovation.
• Meet or exceed quarterly revenue and goal targets.
• Build and manage a strong pipeline, identify high-potential leads, nurture relationships, and advance opportunities through the sales cycle within key accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed