Account Opening Specialist

Mainstreet Bank•Fairfax, VA

7d•$65,000 - $75,000•Onsite

About The Position

The Account Opening Specialist acts as an Onboarding Concierge, coordinating a high-touch onboarding experience for business customers. In partnership with Business Bankers, the specialist gathers and verifies documentation, opens business accounts, and configures treasury and cash management services. The role is focused on accurate, same-day execution and completing service provisioning within a 24-hour service-level agreement so clients can become operational quickly. The specialist guides clients through documentation, compliance review, system setup, activation, and initial use of banking platforms. This includes proactive status updates, personalized training, and support with initial troubleshooting. The specialist also coordinates with Business Bankers and support departments, makes warm introductions to Portfolio Managers or Branch staff, and escalates complex compliance issues or operational bottlenecks. The position is based in a standard office/desk environment using computers and phones. Occasional virtual screen-share sessions may be needed for client training. Full in-office attendance is preferred during the initial training period for system learning, team integration, and hands-on mentorship.

Requirements

At least 2 years of experience in retail or business banking operations, deposit setup, or treasury management support.
Solid understanding of business entity structures, including LLCs, corporations, partnerships, and non-profits, and their required legal documentation.
Working knowledge of CIP, KYC, BSA/AML, and Beneficial Ownership rules.
Ability to research and obtain customer documentation from online sources such as Secretary of State or State Corporation Commission websites and regulatory databases.
Exceptional data-entry skills and attention to detail in a deadline-driven environment.
Ability to guide business owners through digital adoption using proactive communication, build rapport, and clearly explain operational steps to clients and the Business Banking team.
Comfort navigating core banking systems, digital onboarding portals, and treasury management platforms.
Warm, proactive, and patient approach to training clients on digital services.
Ability to work in a standard office/desk environment using computer equipment and phones.
Ability to accommodate occasional virtual screen-share sessions for client training.

Nice To Haves

Bachelor’s degree in business, finance, communication, or a related field is preferred.

Responsibilities

Partner with Business Bankers to receive warm introductions and transition new clients into account opening.
Research public sources to obtain and verify customer documentation needed for account opening.
Contact business owners and representatives to collect additional legal, financial, and identification documents.
Review documentation for completeness, accuracy, and compliance with BSA, AML, and CDD/KYC requirements.
Adapt communication to diverse business owners and stakeholders.
Provide proactive updates about documentation verification, system setup, and compliance-review milestones.
Enter customer, business, and account data into core banking and service systems accurately.
Configure accounts and business services, including online and mobile banking, wire transfers, ACH origination, remote deposit capture, positive pay, and user access.
Apply approved transaction limits, risk parameters, and approval workflows based on client profiles and service agreements.
Follow up with clients to guide them through final activation steps.
Train client administrators and end-users on banking platforms and services.
Serve as an initial point of contact for troubleshooting during the onboarding period.
Train clients to complete their first transaction and use digital services independently.
Maintain regular communication with Business Bankers and support departments throughout onboarding.
Complete service provisioning within the 24-hour service-level agreement.
Make personal introductions to Portfolio Managers or Branch staff to ensure continuity of service.
Promptly escalate complex compliance cases and operational bottlenecks to management.