Senior Account Manager, Promotional Medical Education

Real Chemistry

6d•$85,000 - $95,000•Hybrid

About The Position

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality, continuity, and tactical alignment, and leads high-profile projects from the client through the project manager and cross-functional team. The SAM partners with the Account Director to assist brand partners with development and management of the tactical plan. The role requires awareness of the account’s strategic direction and knowledge of clients’ products and processes. Success depends on team performance, meeting client expectations, effective colleague partnerships, and individual contribution. This is a hybrid role based in New York City, Boston, Chicago, Carmel, or San Francisco, or remote within the US depending on team and business needs. The role works Eastern business hours.

Requirements

BA/BS degree or equivalent required.
3–4 years of team leadership experience required.
3–4 years of client/customer management experience required.
Adaptability, resilience, and willingness to adjust scope, responsibilities, and focus as the company grows.
Proactive, driven, and resourceful approach, with strong prioritization skills and willingness to work with data.
Highly organized self-starter able to work independently and under tight deadlines.

Nice To Haves

2+ years in pharmaceutical sales or marketing.
2+ years of strategic planning experience.
Leadership experience in a corporate, marketing, or life sciences environment.
Project management experience.

Responsibilities

Ensure quality and consistency across multiple tactics led by internal and external partners.
Provide oversight and consultation to Account Managers on project execution.
Communicate client expectations to the cross-functional team, acting as the in-house client.
Act as the Customer Management Office (CMO) liaison within the account vertical.
Provide invoicing information and budget status updates to clients as requested.
Direct and review job scope changes and project closeouts as necessary.
Provide peer-to-peer channel insights and recommendations.
Build strategic client partnerships through knowledge of client products and objectives.
Lead and participate in strategic brainstorming and annual strategic planning.
Create project proposals for assigned accounts as needed.
Partner with finance and project managers on budget development.
Perform other strategic work as delegated by the Account Director.
Ensure client project strategic objectives are met.
Support organic account growth by understanding capabilities and client needs and recognizing buying signals.
Partner with the Project Management Team to execute projects from initiation and planning through closeout.
Develop and manage project creative briefs and client scope statements.
Supervise projects to ensure tactical and strategic goals are met.
Follow applicable policies, procedures, industry standards, and compliance guidelines, and ensure team adherence.
Conduct client status meetings and prepare agendas, notes, and other meeting materials and follow-up items.
Monitor project scope from the client and account perspectives and communicate scope changes as needed.
Provide final approval of deliverables to ensure strategic objectives are met.
Develop and communicate status reports to management and clients, and monitor project and team results against client expectations.
Monitor and manage project-related risks and issues with the project manager, resolving or escalating them to the client when needed.