Senior Account Manager -- South OH
About The Position
Under the guidance of the Director, Commercial Operations-Vaccines, the Vaccine Key Customer Leader (VKCL) is the primary Vaccine point of contact for the company with assigned large private and public sector customers in the designated market. The VKCL engages with C- and D-suite customers and collaborates with the extended field team to support implementation and pull-through at the clinic, hospital, and provider level. The role is accountable for Vaccines business performance, customer relationships, and customer experience across assigned accounts. It requires developing a deep understanding of customers and the local healthcare and vaccination ecosystem, building account strategies to increase appropriate use of company vaccines, coordinating account-team execution, and collaborating with internal and customer stakeholders to address customer needs. The VKCL identifies decision-makers, influencers, and strategic customer opportunities, and stays informed about competitor approaches and contracting strategy. This is a remote position based in Ohio, with 25% travel and a first-shift schedule. The employee is eligible for an annual bonus and, if applicable, a long-term incentive. The position is regular, with no relocation offered.
Requirements
- Bachelor's degree (BA/BS).
- At least five years of experience in sales leadership, key account management or client service management, marketing, and/or strategy, preferably in healthcare.
- At least two years of experience in sales leadership or strategic account management with key thought leaders or high-influence customers in public health, large group practices, hospitals or systems, or managed care organizations.
- Ability to build and develop customer relationships, including influencing senior management and key thought leaders.
- Excellent interpersonal and communication skills, including the ability to interact with people from varied cultures and disciplines.
- Strong peer leadership and ability to collaborate with and coordinate activity among people in different organizational reporting structures.
- Self-motivated, with the ability to work independently.
- Innovative thinking, business acumen, analytical skills, and problem-solving skills.
- Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
- Valid driver's license.
Nice To Haves
- MA, MS, or MBA in business, marketing, science, healthcare, or public health.
- At least two years of experience working in or with vaccines and a strong understanding of vaccination products, processes, and the marketplace.
- Recent local market and customer knowledge.
- Experience in a strategic or management role in public health or a health system or medical group.
- Strong understanding of compliance-related concepts, including laws and regulations governing pharmaceutical and vaccine marketing and sales activities.
Responsibilities
- Be accountable for Vaccines business performance, business relationships, and customer experience with assigned customers, coordinating company resources and personnel to meet customer needs.
- Develop, enhance, and apply a deep understanding of assigned customers, local healthcare and vaccination ecosystems, and related business opportunities.
- Apply in-depth knowledge of vaccination schedules, quality measures, reimbursement processes, factors affecting uptake, local immunization registries, coalitions, and school requirements.
- Collaborate and coordinate with company customer-facing roles across assigned accounts.
- Build Vaccines account strategies focused on increasing appropriate use of company vaccines and coordinate account-team execution in line with strategy and customer needs.
- Identify vaccine decision-makers and influencers, understand their concerns and priorities, and build trusting relationships.
- Collaborate with internal and customer stakeholders to formulate approaches and select and deploy solutions that meet customer needs.
- Identify strategic customers within the region or geography that offer differentiated business opportunities and prioritize them.
- Monitor competitor approaches and company customer contracting strategy, engaging appropriate field and headquarters account-team members to grow or defend the Vaccine business.
Benefits
- Medical, dental, and vision healthcare and other insurance benefits for employees and family.
- Retirement benefits, including a 401(k).
- Paid holidays, vacation, compassionate days, and sick days.
- Eligible for an annual bonus and long-term incentive, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
