Senior Account Manager -- South OH

MSD • North Wales, PA

2d • $173,200 - $272,600 • Remote

About The Position

Under the guidance of the Director, Commercial Operations-Vaccines, the Vaccine Key Customer Leader (VKCL) serves as the Company's primary Vaccine point of contact for assigned large private- and public-sector customers in the designated market. The VKCL engages with C- and D-suite customers and collaborates with the extended field team to support implementation and pull-through at the clinic, hospital, and provider level.

The role is accountable for Vaccine business performance, customer relationships, and customer experience with assigned customers. It coordinates Company resources to meet customer needs, develops account strategies to increase appropriate use of Company Vaccines, and coordinates execution with account teams. The VKCL builds a deep understanding of customers and the local healthcare and vaccination ecosystem, identifies decision-makers and business opportunities, and applies knowledge of vaccination schedules, quality measures, reimbursement, uptake factors, immunization registries, coalitions, and school requirements. The position also tracks competitor approaches and contracting strategy and engages field and headquarters colleagues to grow or defend the Vaccine business.

This is a remote role covering Ohio, with 25% travel and a first-shift/day schedule. The role reports to the Director, Commercial Operations-Vaccines. The listed base salary range for the primary location is $173,200–$272,600, and the successful candidate is eligible for an annual bonus and long-term incentive, if applicable. The position is regular, with no relocation offered and no visa sponsorship.

Requirements

• Bachelor's degree (BA/BS).
• At least five years of experience in Sales leadership, Key Account Management/Client Service Management, Marketing, and/or Strategy, preferably in healthcare.
• At least two years of experience in Sales leadership or Strategic Account Management with key thought leaders or high-influence customers in Public Health, large group practices, hospitals/systems, or managed care organizations.
• Ability to build customer relationships and influence senior management and key thought leaders.
• Excellent interpersonal and communication skills, including the ability to interact with people from a variety of cultures and disciplines.
• Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different organizational reporting structures.
• Self-motivated, with the ability to work independently.
• Innovative thinking, business acumen, analytical skills, and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
• Valid driver's license.
• Travel requirement of 25%.

Nice To Haves

• MA/MS/MBA in Business, Marketing, Science, Healthcare, or Public Health.
• At least two years of experience working in or with Vaccines, with a strong understanding of vaccination products, processes, and the marketplace.
• Recent local market and customer knowledge.
• Experience in a strategic or management role in Public Health or a health system/medical group.
• Strong understanding of compliance-related concepts, including laws and regulations governing pharmaceutical and vaccine marketing and sales activities.

Responsibilities

• Be accountable for Vaccine business performance, business relationships, and customer experience with assigned customers.
• Coordinate Company resources and personnel to meet customer needs.
• Develop, enhance, and apply a deep understanding of assigned customers, the local healthcare and vaccination ecosystem, and related business opportunities.
• Apply in-depth knowledge of the vaccination landscape, including schedules, quality measures, reimbursement processes, uptake factors, immunization registries, coalitions, and school requirements.
• Collaborate and coordinate with Company customer-facing roles.
• Build Vaccine account strategies focused on increasing appropriate use of Company Vaccines and coordinate account-team execution in line with strategy and customer needs.
• Identify vaccine decision-makers and influencers, understand their concerns and priorities, and build trusting relationships.
• Collaborate with internal and customer stakeholders to develop approaches and select and deploy solutions that meet customer needs.
• Identify and prioritize strategic customers in the region or geography that offer differentiated business opportunities.
• Monitor competitor approaches and Company customer contracting strategy, and engage field and headquarters account-team members to grow or defend the Vaccine business.
• Engage C- and D-suite customers and work with the extended field team to support implementation and pull-through at the clinic, hospital, and provider level.

Benefits

• Medical, dental, and vision healthcare and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.
• Annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior