Senior Account Manager - Commercial Entertainment Insurance

Marsh McLennan•Van Nuys, CA

2d•Hybrid

About The Position

Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions. As a Senior Account Manager on the Commercial Entertainment team, you will be responsible for providing the highest quality service to customers and cross-selling within the existing book of business. You will act as the day-to-day liaison between the insurance company (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers. This service position involves daily servicing of customers, addressing coverage issues, contract analysis, exposure analysis, issuing auto ID cards, handling inside service work, endorsement activity, routine coverage questions, problem-solving, renewal control, preparation of formal proposals, and checking and binding policies. The role requires experience in all areas of Commercial Entertainment insurance and coordination with Account Executives/Sr. Account Executives/or Producers on strategic account issues. You will be responsible for the successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s).

Requirements

Experience in all areas of Commercial Entertainment insurance.
High school diploma is required.
Proficient MS Office Suite (Word, Excel, Outlook).
Experience utilizing carrier websites to market and rate new and/or renewal business such as Safeco, Allied, Travelers, Chartis, ACE, Chubb, Fireman’s Fund.

Nice To Haves

College Degree preferred.
Current California Department of Insurance License.
2-4 years of experience.

Responsibilities

Provide the highest quality service to customers and cross sell within the existing book of business.
Act as the day-to-day liaison between the insurance company (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers.
Address various coverage issues, contract analysis, and exposure analysis.
Issue auto ID cards and handle all inside service work associated with the client’s accounts.
Manage all endorsement activity and routine coverage questions.
Problem-solve, manage renewal control, and prepare formal proposals.
Check and bind policies.
Coordinate with and defer to the Account Executive/Sr. Account Executive/or Producer on strategic account issues and potential problems.
Ensure successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s).
Know the underwriting and rating procedure for all types of personal lines policies.
Quote new business and renewal options to every client, including various coverage options and limits.
Prepare proposals and applications, submit them to insured’s and carriers, obtain client’s signature and follow up to ensure timely responses.
Prepare and provide a Summary of Insurance once coverage is bound and in effect for new accounts, and immediately update for existing clients.
Remarket accounts as directed and follow up with AE or Producer.
Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures.
Handle cancellations timely by checking carrier websites or NOC’s received via scan, fax or email, legally saving all accounts possible with adherence to E&O guidelines.
Prepare and check policies based on SOP’s checklist to include preparing letters, invoicing, summaries of insurance, certificates, ID cards, evidence of insurance, binders, etc.
Check policies for accuracy and all applicable endorsements.
Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options and billing procedures.