Senior Account Manager, Betting & Gaming, North America

Seon

4d

About The Position

SEON is seeking a Senior Account Manager to cultivate and strengthen client relationships while driving business growth and achieving sales targets within the Betting & Gaming sector in North America. The Account Manager will serve as the primary liaison between clients and SEON, responsible for building and nurturing strong relationships and ensuring the commercial performance of their assigned client portfolio. This role involves understanding client needs, providing support, and ensuring exceptional customer satisfaction. The position requires proactively identifying growth opportunities, collaborating with clients on customized solutions, and working closely with internal cross-functional teams for seamless delivery of SEON's fraud prevention and AML compliance solutions. The ideal candidate thrives in a client-focused environment, possesses excellent communication skills, and is motivated by driving customer satisfaction and revenue growth.

Requirements

• At least 3 years of experience as an Account Manager or similar position, preferably with prior start-up sales experience.
• A track record of meeting or exceeding retention and expansion targets across a portfolio of accounts.
• Demonstrated experience managing and expanding accounts across multiple products or solutions, with a proven ability to identify cross-sell and upsell opportunities beyond a single-product offering.
• Exceptional ability to communicate and foster positive business relationships, including managing expectations with credibility when things go wrong.
• A track record of taking the initiative and confidently directing customer interactions.
• Comfort working with data — able to interpret client performance metrics and build a commercial argument from them.
• Disciplined use of CRM and forecasting tools to manage a book of business.
• Collaborative mindset with experience working cross-functionally.

Nice To Haves

• Experience driving commercial discussions and negotiating expansions and renewals, particularly in the area of fraud prevention, is highly desirable.

Responsibilities

• Own a portfolio of client accounts against clear retention and growth targets, building account plans that set out how those targets will be met.
• Own the commercial relationship across the whole contract cycle, creating and closing expansion opportunities as they arise and carrying that momentum through to renewal.
• Drive commercial discussions with clients, promoting the value of our platform and identifying cross-sell and upsell opportunities across our product suite.
• Build strong customer relationships across the account, including with the senior stakeholders who own the budget and the decision to expand.
• Monitor client performance metrics, proactively identifying opportunities to improve fraud prevention strategies and to grow the account.
• Lead regular business reviews that evidence the value delivered and set the agenda for the next phase of the relationship.
• Orchestrate the moments that deepen a client's command of the product, bringing in the right internal resources and materials so their teams leverage the platform more fully over time.
• Act on customer concerns quickly, coordinating internally to resolve them and feeding root causes back into the business.
• Collaborate with cross-functional teams, such as customer success, sales, product, and engineering, to ensure seamless implementation and delivery of our solutions.
• Maintain accurate forecasts and account records in CRM, giving the business a reliable view of expansion and renewal pipeline across your portfolio.
• Stay updated on the digital fraud landscape, applying knowledge to enhance client relationships and develop tailored solutions.
• Convey the value of SEON's services to a non-technical, non-fraud audience and translate complex value propositions into business benefits.

Benefits

• SEON Technologies collects and processes personal data in accordance with applicable data protection laws.
• SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed