Senior Account Executive - Remote

UnitedHealth Group•Brentwood, TN

17h•$90,000 - $195,000•Remote

About The Position

The Provider Market Senior Account Executive is the executive point of contact for key Provider clients. The Senior Account Executive is charged with developing and executing on strategic and commercial plans to achieve above-market growth in delivering Provider solutions to our customers. The senior account executive is accountable for the profitable growth and deployment of the overall Provider portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the senior account executive will work with team members across Optum Insight, Optum Health, Optum RX and UHC to align on customer plans and priorities. The senior account executive is accountable for driving growth within the account as it contributes to the regional and market P&Ls. You will engage the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales teams, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives. This role will be strategically aligned to our Central Region which includes the following areas: TN, AL, FL, GA, SC, NC. Travel for this role will be required 25-50%25 of the time based on the client’s need. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

7+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry where you have been responsible for driving various KPIs/metrics and growth
5+ years of experience working with stakeholder and business leaders to drive outcomes
Experience in driving deep, productive relationships with external clients
Experience leading cross-functional, matrixed teams (5–15+ stakeholders) without direct authority to deliver client outcomes and revenue objectives
Demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholder teams
Proven track record of success driving client success across highly complex and matrixed organizations
Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems
Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
Proven high level of understanding of the healthcare market, specifically in the provider market
Ability to travel 25-50%25 of the time based on business needs

Nice To Haves

Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
Experience working across UHG, Optum and UHC lines of businesses
Direct experience working with clinical leaders
Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers
Direct experience working with product and technology teams
Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Proven application of change management methodologies
Proven solid strategic planning, analytics, and problem-solving skills
Proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners
Currently reside in one of the following states: TN, AL, FL, GA, SC, NC

Responsibilities

Build, nurture and grow intimate, consultative relationships with key Provider clients to understand the client’s strategy and business needs. Constantly assesses the value that Optum solutions are delivering
Lead team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client’s business
Create value story consistent with the client’s strategy. Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings
Ensure service and delivery commitments to client are met
Coordinate and influence service delivery and effective operational interface between clients and Optum teams related to Provider solutions. Work with Optum teams to drive resolution to performance opportunities and issues
Negotiate renewals, contractual agreements, statements of work, and performance guarantees while serving as liaison with contracting / legal / finance
Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales
Develop and present reporting of savings achievements, opportunities, and service level agreements
Business process management and entry of timely updates to CRM System (SF.com), including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.
Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
Influence external customers at the VP & C-Suite level as a trusted executive partner
Deliver exceptional customer Net Promotor Score (NPS) results