Senior Account Executive, Technology

Genesys•Washington, DC

6d•$111,700 - $196,300

About The Position

Genesys is hiring a Senior Account Executive to own enterprise sales strategy and revenue growth for a portfolio of large, complex organizations. The role is responsible for creating pipeline, winning new customers, expanding strategic relationships, and leading sophisticated sales cycles from opportunity creation through close. It involves engaging senior business and technology executives to identify high-value AI and automation opportunities and connect Genesys capabilities to measurable customer outcomes. The position has significant ownership of customer strategy, account planning, pipeline development, executive relationships, forecasting, and commercial outcomes. The Account Executive creates opportunities and coordinates Genesys specialists, executives, and partners around a clear strategy for winning and growing enterprise accounts. The role offers exposure to enterprise AI transformation and strategic initiatives in customer experience, cloud, automation, and emerging AI capabilities, while developing expertise in generative, conversational, and agentic AI.

Requirements

At least 7 years of direct, quota-carrying enterprise software sales experience with large, complex organizations, including Fortune 500 enterprises, and a consistent record of meeting or exceeding revenue targets.
Proven success winning and closing complex, competitive, multimillion-dollar opportunities with sales cycles of 6 to 24 months.
Demonstrated experience selling AI-powered enterprise solutions and cloud or SaaS platforms.
Strong understanding of enterprise AI in customer experience, including conversational, generative, and agentic AI, virtual agents, copilots, intelligent automation, and experience orchestration, and curiosity to stay current as the market evolves.
Strong business and financial acumen, including the ability to translate complex technology and AI capabilities into differentiated solutions, executive-level business cases, and measurable customer value.
Proven ability to create pipeline through direct prospecting, executive relationships, partners, and the broader ecosystem across new-customer development and existing-account expansion.
Strong strategic account planning capabilities, including identifying whitespace, mapping complex organizations, and developing trusted C-level relationships across multiple business units.
Ability to lead complex sales campaigns in a collaborative, matrixed environment involving specialists, Solution Consultants, partners, Customer Success, Professional Services, Product, Marketing, and executive leadership.
Strong executive presence and excellent communication, presentation, discovery, negotiation, and consultative selling capabilities.
Hands-on experience applying MEDDPICC or a comparable structured enterprise sales methodology.
Ability to work with significant autonomy and accountability and maintain a strong focus on results.
Bachelor’s degree or equivalent practical experience.
Ability to travel as required.

Nice To Haves

Experience selling enterprise solutions in customer experience, CCaaS, Workforce Engagement Management (WEM), Customer Journey Analytics, CRM, digital engagement, or automation.
Experience engaging executives on AI-powered customer experience transformation and identifying where emerging AI capabilities can create meaningful business value.
Experience developing multimillion-dollar transformation strategies and navigating complex enterprise buying organizations.
Experience building consensus across multiple stakeholders while leading extended internal and partner teams through competitive enterprise sales cycles.

Responsibilities

Own end-to-end sales strategy, customer relationships, pipeline, and revenue performance for assigned enterprise accounts, using strategic account plans to identify priorities, stakeholders, whitespace, competitive dynamics, and growth opportunities.
Create sustainable pipeline through strategic prospecting, account-based selling, executive engagement, and partner collaboration to drive new-customer acquisition and expansion.
Drive territory execution to meet or exceed revenue objectives while maintaining disciplined account and opportunity management.
Understand customers’ businesses, technology environments, and customer experience priorities to identify high-value CCaaS, AI, automation, and experience orchestration opportunities tied to measurable outcomes.
Influence C-level business and technology leaders through strategic conversations about AI and customer experience transformation, connecting Genesys capabilities to executive priorities.
Lead complex, multi-stakeholder sales cycles across business, technology, procurement, finance, security, legal, and executive teams, building champions, sponsorship, and organizational consensus.
Apply MEDDPICC to strengthen qualification, develop competitive win strategies, identify risk, and improve forecast predictability based on customer evidence and deal progression.
Orchestrate cross-functional pursuit teams across Solution Consulting, AI and Experience Orchestration specialists, Customer Success, Professional Services, Product, Marketing, partners, and Genesys executives while retaining ownership of customer strategy.
Stay current on generative, conversational, and agentic AI, copilots, intelligent automation, emerging enterprise use cases, and competitive dynamics.
Advocate for customer outcomes while balancing customer priorities with Genesys’ long-term strategic and commercial objectives.