Senior Account Executive, Ticketing - Salt Lake

LOVB Miami•North Salt Lake, UT

3d•$28 - $28•Remote

About The Position

The Senior Account Executive, Ticketing drives ticket revenue growth and delivers service to League One Volleyball’s members, fans, and community partners in the LOVB Salt Lake market. The role generates new business through season ticket memberships, group sales, partial plans, fan experience packages, and premium experiences, while supporting retention initiatives and a high-quality fan experience. The Senior Account Executive is a primary contact for season members and prospective customers, developing relationships that encourage revenue, loyalty, and engagement. The position combines outbound sales with customer service in a fast-paced, relationship-driven environment. It is seasonal, running from October 1 through April 30, and reports to the Vice President, Ticketing & Operations.

Requirements

Proven ability to build relationships and generate revenue through outbound sales efforts.
Strong customer service and account management skills.
Excellent communication, presentation, and interpersonal abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and time management skills.
Ability to work independently in a remote environment.
Strong problem-solving and conflict-resolution capabilities.
Detail-oriented, with strong follow-through and accountability.
Ability to learn and effectively use ticketing and CRM platforms.
Passion for sports, live events, and fan engagement.
Bachelor’s degree or equivalent combination of education and experience.
1–3 years of experience in ticket sales, sports sales, customer service, business development, or related fields.
Experience achieving sales goals and managing customer relationships.
Ability to work evenings, weekends, and select holidays as required by match and event schedules.
Ability to travel periodically for matches, member events, community activations, and company meetings.
Ability to stand and move throughout event venues during match-day operations and fan events.
Ability to lift and transport event materials up to 25 pounds when supporting events and activations.

Nice To Haves

Experience working with CRM systems and sales pipelines.
Experience in professional sports, collegiate athletics, entertainment, or live events.
Experience with outbound prospecting and lead generation.
Experience supporting season ticket membership programs.
Passion for volleyball and women’s professional sports.

Responsibilities

Execute daily outbound sales activities through phone, email, text messaging, and LinkedIn outreach.
Generate new business through season ticket memberships, group sales, partial plans, and premium experiences.
Meet and exceed individual sales and revenue goals.
Maintain accurate sales activity, pipeline management, and forecasting within CRM systems.
Develop and execute sales strategies to maximize ticket revenue opportunities.
Identify opportunities to increase customer lifetime value through upselling and cross-selling.
Identify, research, and cultivate new sales opportunities; build and maintain prospect databases and lead pipelines.
Develop relationships with businesses, organizations, schools, and community groups; maintain accurate customer contact information and sales records.
Support season member renewal campaigns, retention initiatives, loyalty programs, and member satisfaction and engagement.
Build long-term relationships with season members and key accounts, and identify opportunities for upgrades, referrals, add-ons, and premium experiences.
Communicate proactively with members about account benefits, events, and opportunities.
Serve as a primary point of contact for season members and fans; handle ticket exchanges, seat relocations, account inquiries, and service requests.
Resolve customer issues professionally and efficiently and support member communication and service campaigns.
Sell and coordinate Fan Experience Packages and group experiences, collaborating with internal teams on execution and fulfillment.
Support hospitality, premium experiences, fan engagement initiatives, and match-day or special-event execution.
Process ticket orders accurately using ticketing and sales platforms; facilitate group ticket fulfillment and ticketing requests.
Maintain inventory accuracy and order quality; support ticketing system administration, operational processes, and troubleshooting.
Assist with box office operations, walk-up sales, customer service, and issue resolution during matches and special events.
Serve as an on-site ticketing contact at designated events and support preseason events, member events, fan activations, and community initiatives.
Travel to select matches and events as needed.
Partner with Marketing, CRM, Operations, and Event teams; support sales campaigns, group sales initiatives, and fulfillment efforts.
Participate in departmental meetings and collaborative projects, share customer feedback and insights, and support organizational growth initiatives.