Senior Account Director III

First Global Management Services, Inc.•New York, NY

5d•$158,922 - $182,760

About The Position

The Senior Account Director III is responsible for the strategic direction and growth of client accounts, including client engagement and satisfaction, financial performance, profitability, contracts, and invoicing. The role serves as the primary point of contact for external clients and internal FIRST teams, promotes account health, and supports consistent delivery across regions. The successful candidate leads client service, encourages a team-based approach, and represents the FIRST brand. For existing accounts, the Senior Account Director develops account sales plans and growth strategies, manages renewals and contractual compliance, oversees budgets, invoicing, forecasting, profitability, client communications, and account reporting, and identifies opportunities to deepen relationships and extend services. The role also manages subcontractor compliance, leads quarterly business reviews, and maintains account records. For new business, the role identifies and qualifies opportunities, develops account plans and growth pipelines, leads client briefings and proposal/RFP processes, coordinates internal expertise and solution development, supports contracting and budgeting, and hands confirmed work over for implementation. The position also contributes industry insights and monitors market trends affecting the account.

Requirements

10+ years of experience preferred in an agency or events environment, including client management and event delivery for large client accounts.
Strong, consistent track record of meeting and exceeding account or departmental targets and objectives.
Extensive experience working with and managing senior clients.
Strategic thinking and the ability to make decisions and recommend actionable strategies.
Critical-thinking skills and the ability to act as a trusted advisor while balancing client needs with FIRST’s business interests.
Ability to work on both strategic matters and detailed day-to-day business processes, financials, and data.
Excellent written and verbal communication skills, with the ability to build trust and influence at all organizational levels.
Ability to collaborate, solicit input, ask questions, apply critical thinking, work through ambiguity, and navigate a highly matrixed organization.
Excellent project and task management skills.
Knowledge and understanding of data and reporting.
Ability to work independently, think analytically, stay calm under pressure, and meet established deadlines.
Willingness to travel when required.
Ambitious, proactive, resourceful, and solutions-oriented approach.

Nice To Haves

Experience with corporate or financial clients is highly preferred.
Experience working in a global organization.
Innovative, creative, and self-motivated, with openness to efficient new ways of working and challenging the status quo.

Responsibilities

Develop and execute account sales plans and growth strategies for existing accounts.
Manage contract renewals, maintenance, scope changes, addenda, work orders, purchase orders, and related contract processes.
Serve as the main contact for Procurement/Sourcing regarding statements of work, work orders, purchase orders, and contract management.
Oversee scopes of work and ensure contractual compliance, including KPIs, SLAs, and required reporting.
Oversee account financial management, invoicing, budgets, profitability, and forecasting in collaboration with internal teams.
Communicate budget revisions and pipeline forecasts to internal and external stakeholders.
Serve as a unified point of contact and conduit for communications between FIRST and client stakeholders.
Identify opportunities to add value, deepen client relationships, extend services, and improve account profitability.
Develop and ensure adherence to annual client engagement plans.
Build understanding of clients’ businesses and industries and monitor external issues that may affect their objectives.
Lead escalations for global account issues that could materially affect the contract.
Lead quarterly business reviews and support executive-level account reporting and presentations.
Maintain accurate account records in Salesforce.
Manage subcontractor contracts and compliance, including vendor performance and obligations.
Collaborate with marketing and strategy teams on tailored client communications.
Act as the main client contact for new business opportunities and lead business development activities.
Develop account plans and pipelines of growth opportunities across client businesses.
Qualify opportunities and coordinate the expertise and capabilities needed across FIRST to deliver client commitments.
Own and lead proposal and RFP lifecycles, from the initial client brief through confirmation or decline of the business.
Coordinate with internal service-line leads and department heads to develop solutions and implementation plans.
Manage contracting for new work, including purchase orders and work orders, and collaborate with the Commercials team on budgets.
Conduct handovers for service implementation and collaborate with Agency and Solutions activities within the account.
Contribute industry insights and best practices and monitor relevant market trends and industry developments.
Develop change-management plans that address analysis, planning, implementation, and communication.

Benefits

Medical, dental, and vision coverage, including an optional high-deductible health plan with a health savings account.
401(k).
Five flexible spending account options.
Generous paid time off allowance.
Employee Assistance Program.
Life, disability, and pet coverage.
Wellness stipend.
Mobile phone allowance.
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and other services.
Aura Identity Theft Protection.
Opportunity to work on projects across different locations through the company’s global presence.