Senior Account Coordinator

Atrium • Westerville, OH

17d • Hybrid

About The Position

Atrium is hiring a Senior Account Coordinator for its WORKS team to support a new enterprise client partnership in the creative space. The role supports the Account Manager, Creative, and connects internal teams, client stakeholders, and the freelancer workforce. It is focused on account administration, accuracy, responsiveness, relationship management, and operational excellence. The position follows a hybrid schedule, with three days per week on-site at Atrium’s Westerville, Ohio office.

Requirements

• At least 3 years of experience in account coordination, HR operations, or customer service.
• Clear and professional communication with clients, associates, and internal teams.
• Empathy, curiosity, and a service-oriented mindset.
• Attention to detail and diligence with data and documentation.
• Problem-solving ability and capacity to offer practical, well-considered solutions.
• Receptiveness to feedback and commitment to continuous improvement.
• Ability to sit for an extended period of time.
• Ability to commute to the Westerville, Ohio office on a hybrid basis.

Nice To Haves

• Bachelor’s degree or relevant experience.

Responsibilities

• Build strong relationships with client managers, freelancers, and internal teams.
• Support hiring managers and suppliers throughout the contingent labor and non-employee lifecycle, from requisition creation through onboarding and offboarding.
• Maintain accurate records in Atrium HRIS platforms, timekeeping systems, and client FMS tools.
• Execute payroll operations, including weekly audits, timesheet validation, expense processing, and issue resolution in partnership with Payroll.
• Monitor compliance with HR and payroll regulations and program service-level agreements.
• Diagnose and resolve client concerns, escalating issues as needed with leadership support.
• Facilitate offboarding, including terminations, documentation updates, and communication with HR.
• Participate in regular client and internal meetings to advance program goals and ensure alignment.
• Support program adoption, communications, and operational consistency across engagements.

Benefits

• 20 days of paid time off (PTO)
• 11 paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Pet insurance
• Legal benefits
• 401(k) program with employer match
• Employee Assistance Programs
• Uncapped commission
• Summer Fridays
• Flexible work schedule
• Hybrid work schedule with three days per week on-site
• Monthly company events and in-office amenities
• Employee wellness programs
• Employee discounts through Working Advantage
• Professional development opportunities
• Commuter benefit program
• Overtime pay eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level