Selling Lead - Full Time

Belk•Melbourne, FL

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. This hourly role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. The Selling Lead collaborates with store operations teams to deliver service excellence and achieve store objectives. The position is eligible for a monthly bonus.

Requirements

At least 1 year of retail experience.
Dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build team, customer, and community relationships to create memorable store experiences.
Support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers, providing personalized service and a welcoming environment.
Process transactions accurately and efficiently.
Handle customer inquiries and resolve concerns professionally, promptly, and with care.
Support selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, teaching, and supporting associate learning.
Help associates use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate them consistently and accurately to the team.
Keep the team informed about products, promotions, contests, and store events.
Promote associate engagement, share team successes, and celebrate achievements.
Foster a positive store culture and help team members understand their role in achieving store goals and feel valued.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness through recovery and stock replenishment.
Align merchandise presentations with visual merchandising directives and brand standards.
Lead store fulfillment and asset protection initiatives in assigned areas by executing omni and operations processes accurately and efficiently, maintaining product protection standards, and following safety and security protocols.