Selling Lead - Full Time

Belk•Hickory, NC

12d

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. This hourly role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. The Selling Lead collaborates with store operations teams to deliver service excellence and achieve store objectives. The position is eligible for a monthly bonus.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to own assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products and to lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine team, customer, and community relationships to create memorable store experiences.
Support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers; provide personalized service; process transactions accurately; and resolve customer concerns professionally and promptly.
Support selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, creating teaching opportunities, and supporting continued associate learning.
Help the team use selling tools and digital devices to deliver an omnichannel experience, including discussing inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate them consistently and accurately to the team.
Keep the team informed about products, promotions, contests, and store events.
Promote associate engagement, share team successes, celebrate achievements, and foster a positive store culture in which team members understand their role in store goals and feel valued.
Maintain appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Ensure presentations follow visual merchandising directives and brand standards.
Lead store fulfillment and asset protection initiatives in designated areas by executing omni and operations processes accurately and efficiently, maintaining product protection standards, and following safety and security protocols.