Selling Lead - Full Time

Belk•Columbia, TN

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. The role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentations. Working collaboratively with store operations teams, the Selling Lead helps ensure service excellence and achievement of store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

Ability to use data, guidance, and judgment to support timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to own assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
At least 1 year of retail experience and dedication to customer service excellence.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build team, customer, and community relationships and support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers, providing personalized service and a welcoming shopping experience.
Process transactions accurately and efficiently, answer customer inquiries, and resolve concerns professionally and promptly.
Support selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, initiating teaching opportunities, and supporting associate learning.
Help the team use selling tools and digital devices to deliver an omnichannel experience, including providing information about inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate accurate information about products, promotions, contests, and store events.
Promote associate engagement, share team successes, celebrate achievements, and foster a positive store culture.
Maintain selling areas, merchandise presentations, signage, fitting rooms, and cleanliness by supporting recovery and stock replenishment; align presentations with visual merchandising directives and brand standards.
Lead store fulfillment and asset protection initiatives in designated areas by executing omni and operations processes, maintaining product protection standards, and following safety and security protocols.