Selling Lead - Full Time - Hamilton Place

Belk•Chattanooga, TN

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. The role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. Working collaboratively with store operations teams, the Selling Lead helps ensure service excellence and achievement of store objectives. This is an hourly position with monthly bonus eligibility. The Selling Lead demonstrates ownership, accountability, and initiative in achieving objectives and metrics. They build team, customer, and community relationships; support customer outreach, clienteling, and events; and provide welcoming, personalized service. The role also supports accurate transactions and professional resolution of customer concerns. The Selling Lead helps improve team selling behaviors through daily goal communication, leading by example, onboarding assistance, teaching opportunities, and continued learning. They support associates in using selling tools and digital devices to deliver an omnichannel experience and communicate product, inventory, assortment, and promotion information. They help foster associate engagement and a positive store culture. The role maintains appealing selling areas, presentation standards, signage, fitting rooms, and cleanliness, and supports recovery and replenishment. It also leads fulfillment and asset protection initiatives in designated areas, following operational processes, product protection standards, safety guidelines, and security protocols.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to support timely and effective decisions.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Drive personal, department, and storewide results and help achieve store objectives and key metrics.
Build genuine team, customer, and community relationships; support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers, providing personalized service and a welcoming shopping environment.
Process transactions accurately and efficiently, and resolve customer inquiries and concerns professionally and promptly.
Support team selling behaviors and performance by communicating daily goals, leading by example, assisting with onboarding, initiating teaching opportunities, and supporting continued learning.
Help associates use selling tools and digital devices to provide a seamless omnichannel experience and communicate inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate accurate information about products, promotions, contests, and store events.
Champion associate engagement, share team successes, celebrate achievements, and foster a positive store culture.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness; support store recovery and stock replenishment in line with visual merchandising directives and brand standards.
Lead fulfillment and asset protection initiatives in designated areas by executing omni and operations processes, maintaining product protection standards, and adhering to safety and security protocols.