Selling Flex Associate - Hamilton Place

Belk•Chattanooga, TN

About The Position

The Selling Flex Associate delivers a positive customer experience by providing excellent service, building customer relationships, helping with merchandise selection, making product recommendations, and processing transactions. This hourly role supports sales and store key metric performance, maintains merchandise presentations, and works with store operations teams to meet store objectives. The associate also promotes a friendly store environment that builds customer loyalty and satisfaction. The role includes assisting customers throughout the store, supporting store operations, maintaining presentation and cleanliness standards, and following asset protection, safety, and security procedures. Associates are expected to take ownership of their tasks and contribute to individual and team success.

Requirements

Dedication to customer service and motivation to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Strong communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Use suggestive selling techniques and product recommendations to meet customer needs and drive sales.
Build customer relationships that foster loyalty and repeat business.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns professionally, promptly, and with care.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Use training tools and resources, and apply feedback to improve product knowledge, selling skills, and performance.
Stay informed about products, promotions, policies, and store events to provide accurate information to customers.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Support store operations, including fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction in the designated area.