Selling Flex Associate - Valley View

Belk•Roanoke, VA

About The Position

The Selling Flex Associate delivers a positive customer experience by providing excellent service, building customer relationships, assisting with merchandise selection, making product recommendations, and processing transactions. The role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operations teams to meet store objectives. The associate promotes a friendly store environment that builds customer loyalty and satisfaction. This is an hourly position.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform in the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service.
Use suggestive selling techniques and product recommendations to meet customer needs and drive sales.
Build genuine customer relationships to foster loyalty and repeat business.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns professionally, promptly, and with care.
Maintain appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Use training tools and resources and embrace feedback to improve product knowledge, selling skills, and performance.
Stay informed about products, promotions, policies, and store events to provide accurate information and enhance customer service.
Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction in the designated area.