Selling and Support Captain, Downey Stonewood Center - Full Time

Macy's • Downey, CA

2d • Onsite

About The Position

As a Selling and Support Captain at Macy’s, you are an advocate for customers and a role model for colleagues. This elevated hourly role calls for expertise in customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on the assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

• High school diploma or equivalent.
• Effective communication with customers and ability to provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations, priorities, and deadlines.
• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to meet the physical requirements of the role, including lifting at least 50 pounds, standing for at least two consecutive hours, and frequent movement, reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
• Color vision.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Role model customer advocacy and provide colleagues with timely feedback to improve customer experiences.
• Resolve customer issues with customer-focused solutions.
• Promote Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor store activities.
• Provide People Leaders with feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
• Foster an environment of acceptance and respect, building authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED