Selling and Support Captain, Deptford - Full Time
About The Position
As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, building brand loyalty, and driving results through promotional and omnichannel selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. Macy’s describes its workplace as dynamic and inclusive, with competitive pay and benefits, learning and leadership development, Colleague Resource Groups, and volunteer opportunities. The role requires lifting, frequent movement and standing, reaching, and regular use of computers and other technology.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Effective communication with customers and ability to give colleagues clear direction.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to lift at least 50 pounds and perform the physical activities described for the role, including standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
- Lead colleagues in executing and completing assigned tasks.
- Role-model customer advocacy and provide colleagues with fast feedback on improving the customer experience.
- Resolve customer issues with a high level of service and customer-focused problem-solving.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Give People Leaders continuous feedback to improve the customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and order fulfillment.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
- Tuition reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
