Selling and Support Captain, Menlo Park - Full Time
About The Position
As a Selling and Support Captain, you are a customer advocate and a role model for colleagues. This elevated hourly role requires expertise in customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives and help communicate expectations and priorities to colleagues under the supervision of a People Leader. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Effective communication with customers and ability to give colleagues clear direction.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Fulfill customer orders, merchandise, process new products, or supervise the selling floor, depending on assignment.
- Lead colleagues in executing and completing assigned tasks.
- Role model customer advocacy and provide colleagues with timely feedback on improving customer experiences.
- Resolve customer concerns with a focus on high-level customer service and customer-focused outcomes.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with ongoing feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in following merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and order fulfillment.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
