Selling and Support Captain, Thousand Oaks - Full Time
About The Position
As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, building brand loyalty, and driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. The role also involves leading colleagues in assigned tasks, supporting store activities, maintaining merchandise standards, and performing opening and closing procedures. The position requires flexible availability for days, evenings, weekends, and holidays. Physical requirements include frequent standing, movement, lifting, reaching, and use of computers and other store technology.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to meet the position’s physical requirements, including lifting at least 50 pounds, standing for at least two consecutive hours, and using store technology.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
- Lead colleagues in executing and completing assigned tasks.
- Role-model customer advocacy and provide colleagues with fast feedback to improve customer experiences.
- Resolve customer issues through problem-solving and customer-focused resolutions.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with ongoing feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used in selling and fulfilling customer orders.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
