Selling and Support Captain, Thousand Oaks - Full Time
About The Position
As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role calls for expertise in customer satisfaction, merchandising, and building brand loyalty. You drive results through promotional and Omni selling initiatives and, under the supervision of a People Leader, help communicate expectations and priorities to colleagues. Depending on your assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, along with regular, dependable attendance and punctuality. The position involves lifting, constant movement, standing, reaching, and using computers and other technology. It requires standing for at least two consecutive hours; lifting at least 50 pounds; and stooping, kneeling, crouching, and climbing ladders. Frequent use of handheld equipment and cash registers is necessary, including processing register transactions.
Requirements
- High school diploma or equivalent.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- Ability to stand for at least two consecutive hours; lift at least 50 pounds; and stoop, kneel, crouch, reach, and climb ladders.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Ability to perform reaching, including above eye level, and to use color vision.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Lead colleagues in executing and completing assigned tasks.
- Role-model customer advocacy and provide fast feedback on how to make customer experiences outstanding.
- Provide high-level customer service through problem-solving and customer-focused resolutions.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to support positive customer experiences and improve processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
